Junior Help Desk / Security Help Desk Analyst


: $60,940.00 - $104,500.00 /year *

Employment Type

: Full-Time


: Customer Service/Call Center

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The purpose of this position is to provide technical support and customer service to Aegis customers. The tasks include but are not limited to overseeing security alerts and providing basic triage of arising service delivery and IT security issues. Telephone technical support tasks for this position include call handling, issue identification, logging and tracking, resolution, and escalation as appropriate to Senior Support Specialists and/or Regional Director. The Junior Analyst documents issues and solutions and records all activity and communications regarding issue calls. A strong candidate would demonstrate strong executive functioning skills. The analyst would be a fast thinker and problem-solver and he/she would be able to communicate effectively with customers and within the internal team. A strong candidate would also demonstrate a strong desire to learn. Technical and cyber security experience is preferred. Preferred Knowledge/Experience: Knowledge of networking concepts, technologies, and protocols. Knowledge of application, system, and network security attacks and mitigation techniques. Knowledge of database and operating system security. Understanding of latest security principles, techniques, an protocols. Knowledge of security architecture, DNS and remote access security techniques and products. Aegis is an Equal Opportunity Employer. Aegis does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. by Jobble
Associated topics: assistance, deskside, information technology, information technology support, pc, systems administrator, technician ii, technician iii, technician iv, technology * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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