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Massive call center in the valley looking to add over 100+ qualified customer service representatives ASAP! No call center experience required. Must have open availability until shift is provided. Great opportunity to move up in the company!
Go direct with the company in 3 short weeks!
Location: i17 & Bell Rd
Schedule: must be open to 1st and 2nd shift everyday (Mon-Sun)
Assist customers via answering primarily inbound calls, up-selling Consumer's products and services:
They assist customers in setting up accounts, canceling accounts, phone trouble shooting, sharing promotional opportunities, etc.
Customer Service position in a large call center environment.
50 calls/day (5.25 CPH), primarily inbound calls
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Talks with customers by phone and receives orders for installation, turn on, discontinuance, or change in service. Provide service courteously, accurately, and efficiently.
Work sitting at a desk at least 95% of daily staffed time, not including scheduled breaks using a computer and talking on the phone to customers.
Solicits sale of new or additional services.
Research complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Ensures customer retention and satisfaction.
Knowledge of commonly used concepts, practices, and procedures within the cellular industry.
Understanding and following of products, services, billing procedures, and sales procedures.
Comply with minimum performance standards including calls per hour, call monitoring scores, occupancy, and attendance.
Making occasional outbound calls for customer service purposes.
Responding to customer correspondence and updating customer personal information.
Ensure customer information stays private, secure, and confidential.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.