veterans | Customer Service Representative in Manassas, VA

Customer Service Representative

  • Aerotek
  • $30,255.00 - 51,890.00 / Year *
  • 9598 Lincoln Ave
  • Manassas, VA 20110
  • Full-Time



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Hiring Immediately! Start date as soon as December 21st.

Position Summary:
This incumbent will work in an inbound call center environment and be responsible for communicating with residential homeowners, and HOA members on a daily basis via phone and email. In addition, this position requires ongoing communication with our sales, customer service, and data entry team:

Answer phones and respond to customer requests (100 min calls a day)

Utilize company software to perform contract reviews and signups

Maintain accurate data entry on all customer accounts

Provide customers with company's service information

Identify, research, and resolve customer issues

Accurately perform data entry on a large quantity of contracts/documents

Follow-up on customer inquiries not immediately resolved via email

Recommend process improvements

Utilize email communication as required

Appropriately direct non-customer related calls

Qualifications:

Answer 80-100 inbound calls/day
Manage multiple database systems for calling and scheduling
Maintain high level of customer service
Respond promptly to customer inquiries and complaints

Qualifications:
Previous call center experience required
Basic MS Office skills
Internet navigation skills
Friendly and professional phone demeanor
Flexibility and adaptability




About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-###-#### or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Associated topics: answer, customer, customer care, customer order, customer service, customer service representative, help desk, service call, service representative, telephone activation specialist


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.