• Ally
  • Charlotte , NC
  • Information Technology
  • Full-Time
  • 1523 W Tyvola Rd

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Position Description

Looking for a company where you feel connected both personally and professionally? At Ally, we're creating a place people want to work. Not your typical financial services company, we consider ourselves less corporate and prescriptive and more personal and practical. We are advocates for our customers, employees and communities. We do what's right because it's the right thing to do.

If this sounds like the place for you - join the Ally Consumer and Commercial Banking Technology team as an IT Business Operations Analyst. The IT Business Operations Analyst will have direct responsibility for managing change and sustain activities for assigned application(s) to ensure adherence to service level requirements. The employee will work with Business Partners, IT Peers and Vendors to identify operational efficiencies and strategic roadmaps in continued refinement of best in class operations. The employee regularly would take part in deep-dive troubleshooting exercises and drive technical post-mortem discussions to identify the root cause of complex issues.

Job Responsibilities

* Partner with Technology & Business teams to develop implementation and operational strategies to support applications maintaining SLA
* Consulting/Problem Solving - ability to identify key technical and business problems, develop, and evaluate alternative solutions and make recommendations.
* Production Support, Incident and problem management leadership. Lead high severity incidents to quick technical resolution.
* Review and track root cause analysis and preventative action items for high severity and reoccurring issues
* Define and document day-to-day support, maintenance, troubleshooting knowledgebase of the applications
* Provide leadership in the strategic vision and benefits of applications and seek continuous infrastructure/system/application improvement opportunities in performance and stability.
* Troubleshoot security related incidents, lead post incident related activities.
* Ability to manage teams working in multiple locations including overseas


* 6+ years of professional experience; 4 year bachelor's degree in computer science, engineering or similar fields
* Ability to manage complex problems and handle multiple projects/initiatives in parallel
* Prior Java/J2EE or architecture background
* Knowledge of Unix Operating Systems
* Strong technical foundation of Web/App Servers and databases (Weblogic, JBoss, Apache, Oracle database etc.)
* Knowledge of Content Delivery Network (e.g. Akamai), Network, Firewall & Load Balancing to troubleshoot security related incidents.
* Knowledge of logs analytics and monitoring tools i.e. Splunk, Log Rocket, App Dynamics etc.
* Strong understanding of Agile & Waterfall releases methodologies.
* Strong understanding on Disaster Recovery procedures
* Effective and professional oral and written communication skills
* Effective Time Management, People/Relation building skills
* Ability to occasionally work off-hours / weekends

Ally Overview

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.

Business Unit/Enterprise Function

Ally's Information Technology (IT) organization is focused on supporting and improving the position of our industry-leading business franchises through cost effective, innovative IT solutions, as well as overseeing critical functions that enable the day-to-day operations of the entire Ally Financial enterprise. IT is also responsible for the administration and execution of information protection, disaster recovery and IT risk management.

Total Rewards Information

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Plus, we have a flexible paid-time-off program including time off for volunteer opportunities. Ally's Total Rewards Program is designed to enrich your life at work -- and outside of it and includes:

* Industry-leading 401K retirement savings plan with matching and company contributions
* Wellness program encouraging healthy living with financial rewards
* Flexible health insurance options including dental and vision
* Pre-tax Health Savings Account with generous employer contributions
* Pre-tax commuter benefits
* Other work-life integration benefits including parental and caregiver leave, adoption assistance, backup child and adult/elder day care program, child care discounts, tuition reimbursement, LifeMatters? Employee Assistance Program, subsidized and discounted Weight Watchers? program and other employee discount programs

Ally is an Equal Opportunity Employer

We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.


Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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