• Ally
  • Charlotte , NC
  • Miscellaneous
  • Full-Time
  • 1523 W Tyvola Rd

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Position Description

The Site Reliability Engineer is responsible for all application environments from development to production. The ideal candidate should have hands on experience learning, triaging (both proactive and reactive) and documenting application stacks, using monitoring tools (Splunk, AppDynamics, UI-session replay, Sentry, and/or others) and have expert-level proficiency in at least one area such as content delivery, application development (Java, JavaScript), networking or infrastructure. They should understand web traffic movement through all layers of infrastructure including HTTP, CDNs, load balancers and firewalls.

The Site Reliability Engineer will partner with application development and API teams to gain understanding of the application stacks, triage environment issues, design monitoring methods, and provide reporting to executive leadership Will be critical part of an SRE team which will be the single point of contact for our Agile development and product teams regarding all application reliability, performance and environment issues.

Job Responsibilities

* Partner with the Agile development teams to learn and assume responsibility for documentation, logging, and monitoring for various systems
* Partner with DevOps on CI/CD improvements using Bitbucket, Jenkins, OpenShift & AWS
* Implementation of monitoring on various online applications using solutions such as Splunk, UI-session replay, AppDynamics, etc. and ability to determine the right toolset to accomplish monitoring goals on net new application stacks
* Strong knowledge of custom alerts and ability to integrate data housed in disparate data sources to create workflow driven alerting
* Administration of web servers (Node.js, NGINX, JBoss, Apache, etc.)
* Continuously tune and validate quality of current tools for network, system monitoring, UI-session replay, log file parsing, and implement a toolkit that works
* Assist in vulnerability scanning, RCA proposals for defects in Scrum team backlogs
* Participate in routine Agile and Scrum ceremonies


* Must have expert level knowledge of:
* Content Delivery Networks (CDN)
* Supporting customer facing web applications
* Application Performance Monitoring (APM)
* Must have some experience with:
* Leading Triages
* Monitoring tools (Splunk, AppDynamics, and/or others)
* SQL, Linux, Scripting, file manipulation, reporting and Visio
* Big data elements like server logs, user URL's, etc
* CI/CD tools such Bitbucket, Jenkins, OpenShift, & AWS CI/CD tools
* Ability to communicate effectively to various levels of Sr. Management -- Technology and Business
* Experience and capability to lead small teams
* Ability to work off-hours and/or weekends as needed

Additional Desired Knowledge & Skills:

* Experience with complex multi-system environments
* Working knowledge of Agile methodologies (Scrum, Kanban, Lean, XP)
* Experience supporting hybrid server environments (on-premise, AWS, Azure, etc.)
* Good understanding of financial industry operations metrics and reporting practices a plus
* Passion, positive attitude, engagement and desire to take over challenging assignments as part of a team to make things WORK

Business Unit/Enterprise Function Description

Ally's world-class IT organization supports an information technology driven business. We deliver industry-leading IT solutions to the Best Online Bank (Money Magazine, 2011 and 2012) and the leading Auto Finance Company. IT oversees critical functions that enable the day-to-day operations of the entire Ally Financial enterprise.

Total Rewards

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Plus, we have a flexible paid-time-off program including time off for volunteer opportunities. Ally's Total Rewards Program is designed to enrich your life at work -- and outside of it and includes:

* Industry-leading 401K retirement savings plan with matching and company contributions
* Wellness program encouraging healthy living with financial rewards
* Flexible health insurance options including dental and vision
* Pre-tax Health Savings Account with generous employer contributions
* Pre-tax commuter benefits
* Other work-life integration benefits including parental and caregiver leave, adoption assistance, backup child and adult/elder day care program, child care discounts, tuition reimbursement, LifeMatters? Employee Assistance Program, subsidized and discounted Weight Watchers? program and other employee discount programs

Ally is an Equal Opportunity Employer We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.


Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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