Altice Technical Services is a business entity within the Altice family of companies. Altice Technical Services is a first of its kind national services organization capable of deploying and implementing cutting edge video, internet and voice products and networks to the consumer. We promote the culture of an innovative start-up company that is intensely focused on providing the highest level of service to our clients. Altice Technical Services is responsible for the technical service delivery from the execution at our head ends through to the customer premise. You have an opportunity to be on the ground floor of something new and exciting as we innovate and introduce services such as fiber to the home and bring Generation Gigaspeed to life
The Dispatch representative will provide efficient support and execute on activities tied directly to Field Operations workforce deployment inclusive of associated administrative activities. Works with some supervision to perform moderate to high complexity service and order completion tasks, including handling incoming calls from Field Technicians, modifying work to reflect customer changes, correct errors and complete and closing work orders as well as all other activities tied directly to Field Operations workforce deployment.
* Excellent interpersonal skills with a focus on rapport building, listening, questioning and conflict resolution skills. * Must be able to exhibit written and verbal communications skills to a standard as set by Altice. * Excellent customer service skills. * Strong analytical problem solving skills. * Intermediate skills in the Microsoft Office Suite, windows environment. * Position requires focus on specialized tasks, engaging in customer communications and sitting for extended periods of time. * Self-motivated with the ability to work independently and multitask is a must * Requires flexibility to work evenings, weekends, holidays, and changes in shift depending on the needs of the business.
Altice Technical Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Associated topics: 911, call, call center, command center, communication, communication specialist, dispatcher, fire, hospital, phone
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.