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The address for this location is: 12 Industrial Road Milford, MA 01757.

The schedule for this role will be: Sunday-Thursday, 10:00am-7:00pm or Tuesday-Saturday, 10:00am-7:00pm.

Except as otherwise required by law, this role pays $16.20 per hour.

At Amazon we're working to be the most Customer-centric company on earth and we are constantly improving how we fulfill and deliver customer orders. Our goal is to exceed expectations by continually striving to innovate and provide best in class customer support as we expand our logistics products and services. To improve the customer experience we are establishing a group of delivery station based customer service associates that enable real-time, hands-on investigation of where a package is and how Amazon can get it to a customer as quickly as possible. Additionally, it provides customer access to local experts who can provide them the most accurate and up-to-date information about their packages and how Amazon is resolving potential delivery issues affecting them.

As a Delivery Station Liaison, you will be responsible for:
Communicating with customers directly via phone and email
Empathizing with and prioritizing customer needs
Upholding company values and respecting every customer
Exuding patience and ownership with each customer
Resolving conflicts and setting appropriate expectations with customers
Clearly understanding and responding appropriately to the issues that customers present
Consistently composing a grammatically correct, concise, and accurate written responses to customer issues
Approaching problems logically and with good judgment to ensure the appropriate customer outcome
Making quick and effective decisions on behalf of the customer
Ability to effectively prioritize work time to ensure efficiency
Working in an environment where the noise level and temperatures vary, with or without reasonable accommodations

Eligibility Requirements
Able to work Full Time Hours (40+ hrs per week)
Able to work a Flexible Schedule
High School Diploma or equivalent
Experience with Windows Operating Systems and Microsoft Outlook
Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
Previous experience in Customer Service

Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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