Global Client General Manager - Amexglobalbusinesstravel

Employment Type

: Full-Time


: Non-Executive Management

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American Express Global Business Travel (GBT) is dedicated to helping its customers realize the greatest possible value from their investment in travel through increased cost savings, outstanding customer service and greater spend control. GBT equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed. Providing a combination of industry-leading booking technology, travel management consulting expertise, strategic sourcing and supplier negotiation support, and customer service available around the world, around the clock, online and offline.

We re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our customers success expands our success, so we put our heart and soul into helping them achieve results that exceed all expectations. As the world s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes. With approximately 12,000 employees and operations in nearly 120 countries worldwide, GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care. At American Express Global Business Travel, we are driven by opportunity. Join us and upgrade to a first-class career.

The Global Client General Manager (CGM) is a strategic leader, reporting/supporting to the Director of Client Management in owning the Customer relationship. This person is responsible for managing the execution of our client servicing strategy for Customer. The Manager, Global Client Group is an innovative leader, strategic thinker with a focus on analytics, program optimization, driving revenue growth and building strong partnerships. The Global Client General Manager will also provide regional oversight of the Americas. The Global Client General Manager is the custodian of the joint Governance model and preparation/marshal leaders/SME s as appropriate

Responsibilities Include:

Manage Customer Relationship

  • Driving results via partnering with the Customer
  • Global point person for all operations escalations.
  • Works closely with the Manager of Global Operations to resolve operations issues and opportunities.
  • Implements Strategic Initiatives

  • Supporting the enhancement of the Customer program through consultation, technology road mapping, optimizing online servicing solutions.
  • Leverage a comprehensive understanding of the industry and the market, synthesizing competitive intelligence to understand future implications for Customer, and proactively communicating. trends, innovations, and best practices to internal partners and leadership.
  • Client Strategic Guidance and Business Planning

  • Collaborates with Customer to develop and administer both long-term and short-term operations business and/or project plans and strategic initiatives.
  • Proactively recognize risks to the partnership, identify an action plan, and proactively coordinate mitigating actions with Traveler Care Leaders.
  • Responsible for overall global operation strategy & program initiatives.
  • Leading annual/quarterly global business reviews.
  • Optimize customer experience.
  • Deliver a data-driven, analytical approach to the Customer s travel program in a consultative manner as the subject matter expert.
  • Qualifications include:

  • Minimum 5 yrs. of global operational and travel industry experience required.
  • Global CGM experience preferred.
  • Strong Global Project Management needed.
  • Proven success and demonstrable positive results in a global account / client management, operational, finance or procurement experience required.
  • Proven ability to advocate for the customer and challenge status quo.
  • Strong business and financial acumen and the proven ability to drive results and achieve targets are required.
  • Ability to identify business opportunities.
  • Demonstrated ability to implement and develop strategies, build action plans and set goals.
  • Possess a strong understanding of the global business travel marketplace.
  • Proven innovative problem-solving abilities and decision making skills required, in addition to prioritization, and planning skills.
  • A sophisticated range of communication and presentation skills.
  • Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
  • Strong analytical mindset.
  • Previous large market /multinational client/global experience required.
  • Demonstrated knowledge of business travel service delivery, strategic meetings management and client management.
  • Working knowledge of business travel service delivery technology/tools and processes.
  • Advanced software skills, MS Office and Salesforce required.
  • Relationship Management.
  • Customer Service.
  • Ability to work in a team environment.
  • T&E Industry Knowledge.
  • Travel Program on-boarding.
  • Location

    United States> New Jersey> Virtual Location

    It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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