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Sr. Salesforce Systems Analyst
Requisition #: PS23884
Post Date: 7 hours ago
In 2017, Anthem establishedthe Salesforce.com Center of Excellence (CoE)toleverage CRM capabilities and maximize the value of future investments byestablishing an operating model to provide in-depth analysis of CRM trends,developing best practices that anticipate business needs, standardizing CRMprocesses to increase efficiency, reduce duplication, and drive consistent CRMEnablement experiences. Fast forward to 2019 and consider these factsabout Anthems Salesforce.com:
Supports 16 business units
Has over 300 associates andcontractors
Leverages >100k Salesforce.comlicenses across several platforms
Rapidly expanding to increasestrategic advantage as well as CRM Enablement and adoption.
AnthemsSaleforce.com CoE is developing a dedicatedSolution Consulting teamto assist in the development of strategyand advisory services. The team will be comprised of innovators andproblem solvers who apply their digital marketing, CRM and executive-levelbusiness acumen coupled with our proven Salesforce methodology to delivercomprehensive business and CRM engagement strategies that differentiate andwin.
Heres what youll be doing:
As a Senior Salesforce Systems Analyst you will be responsible fordefining and managing the scope of Business Systems projects. You will also doing the do this:
Definefunctional, usability, reliability, performance and support requirementsof a system.
Detailanalysis of current and to be state of complex Salesforce configuration
Create andperform feature testing and determines environmental needs.
Provide thelink between the technical and business views of the system by ensuringthat the technical solutions being developed will satisfy the needs of thebusiness.
Partner withbusiness, architecture and infrastructure and oversees all service levelsto ensure business area satisfaction.
Definedetail design components with high level architecture blueprints.
Coordinateintegration activities to ensure successful implementation.
Ensureeffective monitoring of systems.
Definedevelopment strategy, standards and support tools.
Proactivelywork with stakeholders to identify future system opportunities andenhancements.
RequiresBA/BS in information systems or related field; 3 or more years relatedexperience; or any combination of education and experience, which wouldprovide an equivalent background
1+ yearsworking within the Salesforce platform with a strong understanding ofSalesforce related technical operations
A master atleveraging SFDC development and analysis tools and up-to-date experiencewith Lightning and the Salesforce Toolkit.
Sales/Service/Marketingclouds, Console, Profiles, Permission Sets, Views, Chatter, Metadata,Services, APIs, Reporting/Dashboards/Analytics, Integrations preferred
Experienceimplementing and supporting AppExchange apps integration
ProvenSystem Analysis experience working on an Agile project (scrum, sprints,user stories, etc)
Demonstratedexperience writing User Stories
JIRAexperience or equivalent software (required)
Experienceworking with Vlocity a plus
Salesforcecertification nice to have : Administrator ADM-201, Sales Cloud Consultant
This position will belocated in one of the following office locations:
Atlanta, GA; Richmond,VA; Norfolk, VA; Indianapolis, IN; Mason, OH
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