NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations , a children's hospital , three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center , a National Cancer Institute designated cancer center, and NYU School of Medicine , which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. For more information, go to nyulangone.org , and interact with us on Facebook , Twitter , YouTube and Instagram .

Position Summary:

Responsible for oversight, planning, maintenance and management of the 24x7 Clinical desktop support computing environment. Direct and primary responsibility of providing, maintaining and supporting reliable end user computing technologies used in Medical Center daily clinical operations.

Principal Responsibilities :

1. Responsible for strategic leadership and daily oversight of support for the institution's clinical device technology . Must be a knowledgeable, hands-on, experienced leader that has an in-depth knowledge of and can troubleshoot desktop, mobile device and infrastructure computing issues .

2. Manages multiple functions, projects and support staff across numerous locations including all aspects of the performance and project management processes; writing and conducting performance evaluations; training & development; work assignments; tracking deliverable progress and results; system monitoring 'health' dashboards; management reporting; vendor management and creating/maintaining coverage staff schedules.

3. Plan, manage and set strategic direction for applications infrastructure projects and components to ensure that current and future requirements of the department are supported. Liaise with MCIT teams on issues/initiatives.

4. Build and maintain a positive, collaborative relationship with clinicians to ensure the smooth operation of clinical desktop services and that key business drivers are addressed.

5. Manage projects and rollouts.

6. Serve as an end user advocate providing solutions to meet end user needs. Report recurring issues and design suggestions/requirements to MCIT engineering teams to address. Liaise with end users, MCIT engineering teams and campus transformation teams on support issues as well as new technology initiatives/roll-outs.

7. Identify, resolve and escalate (as appropriate) pervasive or trended support issues. Implement proactive measures and automation for problem avoidance, to reduce ticket entry and/or manual processes.

8. Accountable for budget forecasting, including short and long term planning; maintenance contracts, inventory, orders and expenditures as related to the support of the environment. Provides input for planning and executes against resource plan and budgets.

9. Keep abreast of new technology as it relates to the unit's daily operation and support responsibilities.

10. Identify opportunities for process improvement. Accountable for business function results.

Minimum Qualifications:

BA or BS in Computer Science, Information Systems or a related discipline.

Minimum of 7 years' experience as a people manager.

Requires advanced technical, business knowledge and leadership skills.

Strong consultative and communication skills, analytical ability, decisiveness, judgment, and the ability to work effectively with end users, IT, staff and vendors.

Must have excellent interpersonal skills, and ability to understand the business and technical needs of the end user as well as foster customer relationship building and deliver outstanding customer service.

Strong verbal and written communication skills; ability to communicate technical information to non-technical users; ability to work effectively with customers; ability to create and present executive level content.

Candidate should be able to work in a fast-paced environment, support multiple initiatives simultaneously, prioritize work to meet and or exceed established service levels and be dependable.

Strong leadership, time management, technical, analytical and customer service skills required.

Ability to think logically and creatively in problem solving.

Contributes independently with collaborative guidance and as part of a team.

Ability to work effectively with end users, IT and other departments throughout the organization.

Working conditions/physical demands of bending and lifting weights up to 40 pounds.

Preferred Qualifications:

Academic Medical Center experience

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health's EEO policies, please click here . Please click here to view the Federal \"EEO is the law\" poster or visit for more information. To view the Pay Transparency Notice, please click here .

Position Summary:

Responsible for oversight, planning, maintenance and management of the 24x7 Clinical desktop support computing environment. Direct and primary responsibility of providing, maintaining and supporting reliable end user computing technologies used in Medical Center daily clinical operations.

Principal Responsibilities :

1. Responsible for strategic leadership and daily oversight of support for the institution's clinical device technology . Must be a knowledgeable, hands-on, experienced leader that has an in-depth knowledge of and can troubleshoot desktop, mobile device and infrastructure computing issues .

2. Manages multiple functions, projects and support staff across numerous locations including all aspects of the performance and project management processes; writing and conducting performance evaluations; training & development; work assignments; tracking deliverable progress and results; system monitoring 'health' dashboards; management reporting; vendor management and creating/maintaining coverage staff schedules.

3. Plan, manage and set strategic direction for applications infrastructure projects and components to ensure that current and future requirements of the department are supported. Liaise with MCIT teams on issues/initiatives.

4. Build and maintain a positive, collaborative relationship with clinicians to ensure the smooth operation of clinical desktop services and that key business drivers are addressed.

5. Manage projects and rollouts.

6. Serve as an end user advocate providing solutions to meet end user needs. Report recurring issues and design suggestions/requirements to MCIT engineering teams to address. Liaise with end users, MCIT engineering teams and campus transformation teams on support issues as well as new technology initiatives/roll-outs.

7. Identify, resolve and escalate (as appropriate) pervasive or trended support issues. Implement proactive measures and automation for problem avoidance, to reduce ticket entry and/or manual processes.

8. Accountable for budget forecasting, including short and long term planning; maintenance contracts, inventory, orders and expenditures as related to the support of the environment. Provides input for planning and executes against resource plan and budgets.

9. Keep abreast of new technology as it relates to the unit's daily operation and support responsibilities.

10. Identify opportunities for process improvement. Accountable for business function results.

Minimum Qualifications:

BA or BS in Computer Science, Information Systems or a related discipline.
Minimum of 7 years' experience as a people manager.

Requires advanced technical, business knowledge and leadership skills.

Strong consultative and communication skills, analytical ability, decisiveness, judgment, and the ability to work effectively with end users, IT, staff and vendors.

Must have excellent interpersonal skills, and ability to understand the business and technical needs of the end user as well as foster customer relationship building and deliver outstanding customer service.

Strong verbal and written communication skills; ability to communicate technical information to non-technical users; ability to work effectively with customers; ability to create and present executive level content.

Candidate should be able to work in a fast-paced environment, support multiple initiatives simultaneously, prioritize work to meet and or exceed established service levels and be dependable.

Strong leadership, time management, technical..... click apply for full job details
Associated topics: administrative support, assistant, asso, associate, beverage, document, front office, food, operation, operations director

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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