The Veterans Service Officer is responsible for providing information regarding benefits and
claims assistance to Arkansas veterans. This position is governed by state and federal laws
relating to veterans benefits and agency policy Typical Functions
Interviews veterans to ascertain eligibility for benefits and to collect information and
documentation to support claims.
Provides information and counseling to veterans concerning benefit eligibility requirements,
required supporting documentation, sources of obtaining missing documentation and forms and
assistance in completing applications.
Informs veterans of appeals processes and requirements and acts as veterans advocate during
appeals, appears before Disabled Veterans Appeals Board to argue on behalf of veterans and
writes and presents briefs to communicate client contentions.
Researches state and federal laws to obtain information to support claim actions and reviews
medical terminology and medical textbooks to ascertain information related to various diagnoses,
treatments, prognoses and specific claims actions.
Obtains Power of Attorney from veteran in order to act on his/her behalf during claims process.
Provides information and guidance to County Veterans Services Officers (CVSO).
Performs other duties as assigned. Special Job Dimensions Knowledge, Abilities, and Skills
Knowledge of state and federal laws, regulations and agency programs pertaining to veterans
Knowledge of case management policies and procedures.
Knowledge of veterans service officer program operations.
Ability to research, interpret and apply veteran laws and regulations.
Ability to interview, obtain and provide information and assistance relating to services and
Ability to review, investigate, record data and suggest courses of action.
Ability to prepare and present oral and written information and reports.
Ability to provide advice, guidance and support to claimants and CVSO. Minimum Education and/or Experience
The formal education equivalent of a bachelor's degree in social work, psychology, sociology or
a related field; plus two years of experience in claims processing or a related field. Preferred Qualifications
Must be able to speak in front of large and small audiences. Must have excellent verbal and written communication skills.
Must be able to operate laptop, computer, scanner, and fax. Must be knowledgeable of Microsoft Office applications.
Must be able to research local veteran services within designated district. Certificates, Licenses, Registrations
Must have served in the United States Armed Forces and shall have been honorably
Must be an accredited veterans service officer or obtain accreditation within one year of hire.
Additional requirements determined by the agency for recruiting purposes require reviewand approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OFTHESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPONAPPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. Agency Specific Information
Benefit Package Includes: Health & Life Insurance, Vacation & Sick Time, Paid Holidays, Credit Union Available, Retirement, Career Service Bonus, and Deferred Compensation.
Direct Deposit is required for employment according to Act 1887 of 2005.
All ADVA applicants must complete a drug screen and background check if applicable.
TWO-YEAR EMPLOYMENT BAN: The following will result in the selectee (whether internal or external applicant) being banned from applying for employment with ADVA for two years:
If the drug test is not performed within 48 hours (unless an extension is granted). If the drug test is positive. A test is considered to be positive if the test results indicate that the sample has been tampered with in any way or that the selectee has attempted to falsify the test results, including the use of masking agents or chemicals.If the selectee fails to appear for drug testing without notifying the hiring official that he/she is declining the position.
ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED. RESUMES IN LIEU OF A COMPLETED STATE APPLICATION FOR EMPLOYMENT WILL NOT BE ACCEPTED.
It is important that you submit complete and accurate information and that you complete the application form according to instructions. List all prior work experience, beginning with your most recent employment. Include all experience, position held, volunteer or unpaid work; however, you should also include the number of hours per week which you performed these duties. Incomplete applications will not be accepted.
Point of Contact:
501 Woodlane Drive, Suite 230C
Little Rock, AR 72201
Point of Contact: Whitney Haynie
Phone: (501) ###-#### Fax: (501)###-####
Associated topics: administrative assistant, administrative associate, administrative support, administrative support specialist, database administrator, operational assistant, recruiter, recruitment, staff assistant, support