Under the immediate direction of the Head Teller, the Assistant Head Teller is responsible for helping the branch achieve its checking, service, and operational goals ensuring the teller line team is in conformance with established bank policies and procedures. Demonstrated leadership, dependability, confidentiality, professionalism, teamwork, and excellent communication skills are required.

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.

Superior Service Quality

  • Ensure excellence in customer service and maintain service standards.
  • Act as a resource to identify customer servicing issues so that resolution can occur and customer retained.
  • Respond to customer request, problems and complaints and/or direct them to the proper person for specific information and assistance.
  • Develops and maintains a working knowledge of our bank products and services.
  • Identifies customer needs to products and services and makes the appropriate referral.
  • Operations

  • Performs a variety of transactions to service the customer, including processing deposits, withdrawals, payments, cash checks, process credit card cash advance, etc.
  • Understand quantitative and qualitative results required to maintain acceptable standards of performance.
  • Adheres to internal controls/policies regarding audit, dual control, security, regulatory compliance, cash limits and robbery procedures which protect the bank, employees and customers.
  • Financial

  • Ensure the prevention of fraudulent activities through adherence to bank policies and procedures.
  • An Affirmative Action/Equal Opportunity
    Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

    Sealed Record Notice
    An applicant for employment with a sealed record on file with Commissioner of Probation may answer no record with respect to an inquiry here in relative to prior arrests, criminal court appearances or convictions. An applicant for employment with a sealed record on file with the Commissioner of Probation addition, any applicant for employment may answer no record with respect to any inquiry relative to prior arrests, court appearances, and adjudications in all cases of delinquency or as a child in need of services which did not result in a complaint transferred to the superior court for criminal prosecution.

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    Associated topics: bank teller, branch, client, customer, customer service, deposit, saving, service associate, service representative, teller

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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