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Overall purpose of role
You will be a senior developer on our innovative Contact Centre applications at the forefront of the bank's contact with its customers, and the extensive features they support. We have an ethos of building not just the applications but the supporting frameworks in-house. This includes the core application framework and SDK and integration test tools. As well as hands-on coding, you'll have tech lead responsibilities on developments, making key design and implementation decisions and showing the way in developing high quality solutions for customers and colleagues. You'll also help drive continual improvement in our ways of working to help us deliver quicker and better.
Our tech stack includes core Java, Spring Framework, REST services, JSON, Oracle, MongoDB, OpenShift, Docker, JBoss, Gradle, Jenkins.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Risk Management Framework and internal Barclays Policies and Policy Standards.
Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns.
Our two clearly defined divisions, Barclays UK and Barclays International, provide diversification by business line, geography and customer, enhancing financial resilience and helping to contribute to the delivery of consistent returns through the business cycle. We have a strong core business with exciting prospects, well positioned to deliver long-term value for our shareholders.
Consistent with the objective of delivering long-term sustainable value for all our stakeholders, we have developed our Shared Growth Ambition - our approach to citizenship and the sustainability of the business model we operate. The aim is to make decisions and do business that provides our clients and customers, and the communities which we serve, with access to a prosperous future.
The delivery of our strategy is underpinned by the energy, commitment and passion of our people, and we are clear on our common purpose: to help people achieve their ambitions, in the right way.
About Contact Centre Transaction Cycle
The Contact Centre Transaction Cycle is responsible for proving technical solutions to support the Contact Centre operations globally
About Customer Contact Team
As a member of the Customer Contact team you will be joining a dynamic group that look after the end to end delivery of technology across the entire Barclays Contact Centre estate. We architect, build, develop and release software and infrastructure for core voice platforms, speech and IVR applications and other customer interaction channels (e.g. Chat, Video) to give our customers and agents a consistent cross channel experience.
It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
We are an equal opportunity employer and we are opposed to discrimination on any grounds.
Purpose and Values
Barclays has a single cross-business Purpose for Barclays and five core Values which underpin it.
Our Purpose is helping people achieve their ambitions in the right way. Put simply this is the answer to the question 'What is Barclays for?' and it should guide our every action as employees.
We respect and value those we work with, and the contribution that they make.
We act fairly, ethically and openly in all we do.
We put our clients and customers at the centre of what we do.
We use our energy, skills and resources to deliver the best, sustainable results.
We are passionate about leaving things better than we found them.PandoLogic. Category: , Keywords: Software Development Manager
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