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The Maintenance Sales Representative will be responsible for maintenance contract renewal and retention, as well as acquiring new business. Responsibilities include developing and maintaining quality and profitable business relationships and in strengthening customer loyalty.


Attain or exceed maintenance service revenue goals by managing sales commitments through constant and timely analysis of data. Ensure business services are delivered in a timely, efficient manner. Lead loyalty initiatives through daily activities and reinforce customers expectations of excellent customer service delivery. Identify and target accounts requiring branch management review for customer service, billing issues, margins, and expeditious resolution of any other customer issues. Forecast and analyze retention, loyalty trends, and at risk accounts. Organize monthly branch margin review calls. Request or create quotes for all third party support agreements. Obtain branch approvals and create RTP (request to purchase) in timely manner. Must get PO to third party vendor before expiration date.


Associates Degree or relevant work experience 3-5 years of experience in technology or telecommunications industry High Proficiency with PC tools and software: NCI pricing tool and applicable Clarify, EDW, Nortel EC Services, AVST quote generator Ability to read Bristol site surveys in order to price maintenance agreements. Highly developed interpersonal, customer service, and communication skills Black Box Network Services offers a competitive total rewards benefits package that includes medical, dental, and vision coverage, in addition to a wide variety of additional benefits like life insurance, employee assistance programs, fitness reimbursements, identity theft protection, education/scholarship programs and more! We understand attracting great talent requires going beyond just competitive compensation and benefits. Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements. We have no shortage of opportunities. If you are looking for a business that allows for individual reward and growth, we are the place for you! Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3,000 team members. Black Box is an equal opportunity employer. In accordance with Federal, State and Local laws, Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
Associated topics: automotive, field service, machine maintenance, maintenance mechanic, malfunction, mechanical, repair, service technician, troubleshoot, upgrade

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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