Operations Processor

Employment Type

: Full-Time

Industry

: Financial Services - Banking/Investment/Finance



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Job Description

Title: Operations Processor
Location: Atlanta, GA
Direct client- 4 month minimum
Pay Rate: $17.09/hr. W2
  • Responsible for the accurate and timely processing of routine transactions that support the establishment, maintenance and closure of brokerage accounts.
  • Must be able to acquire and retain knowledge of financial services industry rules and best practices regarding basic brokerage account operations
  • Description
  • Review, process and follow up on various brokerage and non-brokerage account requests including asset movement requests, IRA distributions, journals between brokerage accounts, alternative investment processing and other cash and asset processing.
  • Must act as subject matter expert for several different responsibilities within brokerage Operations. Act as back-up to co-workers by cross-training on all department functions and demonstrate flexibility to respond to influx of workflow.
  • Interact with clearing firm on routine brokerage account processing requests; provide timely updates and statuses in contact
  • management and workflow systems
  • Pay close attention to detail, process work accurately and work on repetitive tasks
  • Answer internal and external phone calls; make outbound phone calls to our advisors.
  • Update contact management systems with professional grammar and spelling.
  • Exercise judgment to know when to escalate issues to manager or supervisor
  • Assist in training co-workers to act as back-up for primary responsibilities
  • Respond to incoming requests from internal and external customers including research and problem solving, entering data into contact management system and providing timely follow-up communication.
  • Make appropriate decision on when to lend assistance to co-workers to ensure that department service levels are maintained.
  • Assist with special projects and research
  • Must already be proficient in the following: Microsoft Excel, Word, Outlook and Internet Explorer.
  • Must become proficient with the following systems: NetX360, Front-End Imaging (FEI), SalesForce (contact management and imaging workflow systems), Client Central and back office functions.
  • Responsible for the accurate and timely processing of routine and complex transactions that support the activities associated within Brokerage Operations.
  • Provide a high level of service and support to independent financial advisors nationwide.
  • Review and process a high volume of time sensitive notifications and respond to high volume of incoming service requests.
  • Must be able to acquire and retain knowledge of securities industry rules and best practices regarding brokerage account operations and have strong organizational and time management skills.
  • Serves as a backup resource to coworkers that perform equivalent duties and is required to demonstrate the flexibility to respond to increases in workflow.
  • Education
  • This position requires a Bachelor's Degree or 3+ years of related experience in the securities industry.

  • Associated topics: associate director, chief investment officer, director, director finance, financial director, general manager, operational manager, president, president finance, senior director

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