Serve as a single point of contact with all key stakeholders from IT, Operations, Claims, Finance, etc. within Chubb NA Claims for issue identification, escalation, and resolution related to various Claim system platforms.
Act as a Business Liaison between business users and IT for coordinating and deploying technical changes, bug fixes and overall release schedule.
Responsible for Product Owner role representing business stakeholders in Agile project delivery.
Troubleshoot issues and engage appropriate support teams (IT, Operational, Vendor) for resolution, and carefully inform business leaders and end users of status.
Actively participate or lead status meetings, requirements gathering and design sessions, implementation planning sessions, etc.
Support project teams in the implementation phases, including deployment and development of training materials, job aids, and other support materials
Maintain accurate and complete documentation (business process flows, end-user training material, system user guides, etc.) utilizing various tools such as SharePoint, MS Teams, JIRA.
Problem-Solving Takes an organized and logical approach to thinking through problems and complex issues, breaking down issues into manageable parts and looking beyond the obvious to get at root causes.
Project Management Ability to lead projects/initiatives
Process re -engineering Ability to breakdown process flows and identify opportunities for improvement and re-engineering including automation solutions.
Solution Development Understands business problems and requirements and develops practical, cost-effective solutions and recommendations.
Continuous Learning / Improvement Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally as well as think of better ways to do things.
Adaptability Ability to re-direct personal efforts in response to changing circumstances and being receptive to feedback.
Results Orientation Effectively executes on plans, drives for results and takes accountability for outcomes.
Relationship-Building Is helpful, respectful, approachable and team-oriented, building strong working relationships and a positive work environment.
Influencing Others Ability to influence others with facts, trend analysis and other supporting data, to negotiate effectively to effect win-win outcomes, and to engage and motivate team members.
Business Acumen Understands the relationship between the activity and the business / customers impacted and applies business knowledge.
Excellent oral and written communication skills
Strong analytical and problem-solving skills
Strong consultative and client engagement skills; ability to interact with diverse technical and non-technical groups
Strong project management skills
Ability to design and model business processes using proven techniques
Experience integrating business needs with technology capabilities
Experience participating in large-scale change projects with aggressive timelines
Ability to multi-task in a fast-paced environment
Ability to work independently and with teams
Experience in the insurance industry is preferred
Bachelor s Degree is required
Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.
Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.
Jersey CityJersey City07302Claims
-Yes, 25 % of the Time Associated topics: analyse, business intelligence, examiner, financial analytic, forecasting, investment analyst, investment analytics, investment banking, monitor, refine
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.