veterans | Delivery Assurance Manager (United States) in Santa Fe, NM

Delivery Assurance Manager (United States)

  • Cornerstone OnDemand
  • 740 Hyde Park Rd
  • Santa Fe, NM 87501
  • Full-Time
save job button



Cornerstone OnDemand has an exciting opportunity. We are seeking a highly-functioning individual to become a Delivery Assurance Manager (DAM) within our Global Services Delivery Team. As a DAM, you will have the opportunity to grow and influence our business by sharing insights and ideas with partner consultants demonstrating deep industry experience. The DAM will be a critical driver of our early warning system for software implementations





Job Description





The Delivery Assurance Manager will be responsible for monitoring CSOD partner-led deployments. The DAM will oversee a portfolio of client implementations being delivered by CSOD-certified partners, holding those partners accountable for successful implementation and ensuring a smooth transition to Client Success. The DAM will track the completion of several key Delivery Assurance Quality Checkpoints for every CSOD partner implementation as well as working with the partners in specific implementations to remove impediments to project success. When project health is flagged red, the DAM will deploy an appropriate Wellness Program. Successful DA personnel will concentrate on early issue identification and ensuring partners leverage the appropriate tools and teams to resolve any issues preventing a successful deployment, ensuring the Wellness Program is the exception not the norm.





Responsibilities for the DAM may include any or all the below:









+ Ability to work in diverse, fast paced environment and collaborate across internal and external teams





+ Provide expert guidance in Cornerstone project governance





+ Ability to juggle multiple projects, checkpoints and client priorities simultaneously





+ Work with partner and client project managers to ensure compliance with Quality Checkpoints, for example projects are tracking on schedule, project delivered within the budget outlined in the SOW





+ Communicating status to both partner and client





+ Provide counseling to partner and client resources, particularly during client escalations, attending Executive Steering Committee meetings as appropriate





+ Defining and tracking remediation plan for issues causing poor project health





+ Identifying and aligning key resources to execute remediation plan





+ Deploying and overseeing Wellness Program to correct escalations as needed





+ Recording all Wellness Program deliverables





+ Act as a liaison for sales and partner-managers by tracking and providing partner implementation success data, specifically remediation plan and Wellness Program statistics





+ Ensure client can serve as a reference upon project completion





+ Maintain Quarterly Core Release and Delivery Assurance Certifications









Certification Requirements









+ Ability to certify in Cornerstone's Realize Implementation Methodology





+ Evidence of successfully managing a portfolio of client implementations simultaneously without compromising the client experience





+ Working knowledge of HR policies and Talent Management best practices





+ Ability to boil down complex technology concepts and resolutions to C-Level Executives





+ Prior experience managing 3rd parties during client engagements





+ Excellent organization, time management, and communication skills





+ Passion for multi-tasking between many customers





+ Travel is less than 10% for this role





Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at ...@csod.com


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.