Installation Manager - Banking FT San Diego

Dickinson Financial Corporation in San Diego, CA

  • Industry: Financial Services - Banking/Investment/Finance - Others
  • Type: Full Time
position filled
Summary: The Installation Manager is responsible for the overall business operations of multiple banking centers located on different installations around the country. They provide direct supervision and guidance to a minimum of 15 Military Banking Center Managers. Provides guidance, training and direction to Banking Centers regarding sales, customer experience, personnel management, installation relationships, expense control and regulatory compliance. Creates a positive work environment that provides superior customer experiences and Associate engagement. Provides positive leadership and establishes key priorities with strategic planning on the installation. Acts as a liaison with the Director of Military Banking and is the corporate contact for any sales or service performance issues within their Region. Principal Accountabilities: + Measures and manages sales at multiple Banking Centers based on daily, weekly and monthly budgeted goals. + Completes site visits to assigned Banking Centers as needed, prioritizing those locations that require additional assistance and visits. + Works directly with Military Banking Center Managers in sales management and promotion, reviewing production and coaching on opportunities to improve results. Trains and coaches on product knowledge, presentation of products and services, effective marketing and any applicable operational processes or procedures. + Ensures Military Banking Centers market bank products to target customers inside and outside the banking centers by contacting potential customers, businesses and community/civic organizations to promote goodwill and generate new business; explaining appropriate bank products to target audience; interviewing customers to obtain information and explain available financial services; taking loan applications, quoting rates and closing loans with customers; cross selling new products that are relevant and beneficial to current bank customers. + Ensures Military Banking Center Managers attend local functions and events primarily hosted by military groups located on the installations. Supports business development efforts outside the gates by targeting companies that can refer business to Armed Forces Bank, including real estate agents, home improvement companies, accountants, attorneys and local employers for Group Banking opportunities. + Manages to the specific marketing needs of each banking center. + When on site , builds relationships with key decision makers and influencers at the installation, including, but not limited to, Commander, Bank Liaison Officer, AAFES/NEX Management (retail partner), MWR (Morale, Welfare and Recreation) and entities that provide financial education initiatives in support of financial readiness. But ensures that the Military Banking Center Manager is building these relationships continually. + Supports installation events and generates opportunities for programs that provide mutual benefit, such as Home Buying Seminars. Is aware and compliant with the Operating Agreement for their installation. + Promotes banking center involvement in bank initiatives that support the Military Saves campaign and financial education, while also building materials to support nominations by Command for Distinguished Bank of the Year for their installation. + Identifies opportunities for increasing loan business with emphasis on Mortgages, Home Equity Lines of Credit, consumer secured and unsecured loans, and secured credit cards. + Ensures each Installation's ATMs are clean, loaded, operational, and located in a visible area with proper marketing to promote bank products to customers and non customers. Identifies and recommends placements for new ATMs as they may arise. + Supervises multiple banking center staffs, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate. Conducts regular meetings and provides frequent feedback to Associates to develop Associates in the banking centers, including Assistant Banking Center Manager, Supervisors and Personal Bankers. + Responsible for knowing, following and ensuring all banking center Associates' adherence to all bank policies and procedures and applicable state and federal laws. Promotes ethical environment by modeling integrity and requiring ethical behaviors of all associates. + Ensures customer experience is "fast, easy and personal" consistent with Company customer service standards. + Implements all banking center procedures in conjunction with the assigned Regional Operations Manager, to ensure profitable and secure business, including conducting regular audits of teller drawers and vault, completing daily imaging, reviewing and approving select transactions to limit bank's risk, ensuring accurate and timely completion of all logs, confirming operation of video cameras, and timely changing of locks and security access to limit unauthorized access to banking center and all computer programs. + Ensures banking center premises constitute a safe work environment that promotes positive bank image, including regular inspection for and remediation of any hazardous conditions, regular maintenance and cleaning of premises, adherence to all posting requirements in jurisdiction, including human resources and compliance postings; and provision of comfortable and appropriate space for associates to conduct banking business. + Conducts regular meetings with their Region and the bank management group to discuss people development needs, operations issues, sales results, etc. + Has mastery of all regulatory and compliance issues and holds Military Banking Center Managers accountable for operational soundness. Responsible for satisfactory outcome of audits/reviews by Compliance, Internal Audit, Deposit Operations, and other departments or regulatory bodies. + Ensures confidentiality of customer and employee information by practicing all security processes; training, coaching, and monitoring associates with respect to confidentiality policies; and ensuring that all physical security measures are in place to and functioning properly, including locks, video cameras, computer access and key access. + Understands, embodies, communicates and instills corporate initiatives and vision, including the six pillars of success. + Ad hoc duties as assigned. + Regular attendance required, working at the work site during regular business hours and/or assigned hours Minimum Qualifications: + 2+ years branch management experience with proven track record of successful sales and personnel management preferred. + Multi-site management experience is preferred. + Must be able to multi-task + Strong written and verbal communication skills are necessary. + Strong coaching skills are important. + Experience with DFC banks is preferred. + Must be eligible for SAFE Act registration + College degree or equivalent experience + Valid drivers' license in state of residency + Ability to obtain clearance to be on military base(s). + Must be able and willing to travel. Frequent travel required throughout assigned region, which requires driving and/or air travel, depending upon assigned region Physical Requirements: The work environment is typical of standard office and retail banking settings. The position is medium work, exerting up to 35 pounds of force occasionally. Worker sits approximately 50-60% of the time, including for customer meetings, travel, and computer work, but worker will frequently stand or walk throughout different areas of banking center and when commuting from one banking center to another. Standing and walking may be required for sustained periods of time for moving from one work site to another both inside and outside the banking centers. Frequent driving and, depending upon assigned region, flying, for visits to assigned banking centers. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used, requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents and to drive is necessary. Speaking ability to express or exchange ideas; impart oral information to customers, staff, or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, ancestry, protected veteran or military status, disability, pregnancy, genetic information or any other characteristic protected by applicable law.Armed Forces Bank and Academy Bank are equal employment/affirmative action employers. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to humanresources@dfckc.com or call 816-412-6081 to let us know the nature of your request. </script>

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