Retail Associate

Compensation

: $30,280.00 - $44,620.00 /year *

Employment Type

: Full-Time

Industry

: Retail



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Chocolateers will help the general manager and his or her management team ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work. The Chocolateer will be responsible for upholding the high standards of the company and its reputation.

Cashiering
  • Satisfy each Guest using both verbal and non-verbal communication in a positive manner during the entire course of the transaction
  • Process purchases according to Company guidelines and protocols
  • Entice Guests and increase Check Transactions utilizing Up-sell techniques
  • Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices

Stocking and Pre-packing
  • Assemble various proprietary retail items per the Recipe Guidelines
  • Maintain adequate supply of all retail product both on the sales floor and in back stock
  • Ensure all product is appropriately priced and signed per Company Guidelines and State/Local Weights and Measurements requirements
  • Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
  • Guest Service
  • Utilize Company Best Practices of Guest Satisfaction by working with Guests on the sales floor and the restaurant area
  • Maintain detailed knowledge of all products, pricing, and Company History
  • Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
  • Maintain professional in all inquiries and encounters with Guests
  • Assist Co-workers, Supervisor, and Management in providing superior Guest Service
  • Gift-wrap as needed items for sale per Company Guidelines and Standards
  • Offer samples of approved product to all Guests
  • Be knowledgeable of product information, prices, and ingredients

Maintenance and Sanitation
  • Maintain high levels of sanitation and cleanliness with trash receptacles, floors and general working areas
  • Maintain the stockroom in a clean and orderly fashion per Company Guidelines
  • Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
  • Maintain Guest and Employee Washing Facilities in a clean, sanitary condition

Specific Knowledge and Skills
  • Clear, professional, and effective oral and written communication
  • Teamwork and cooperative spirit
  • Ability to manage time effectively and be self-directed under minimal supervision
  • Familiarity with point of sale systems, such as MICROS
  • Knowledge of restaurant or retail sector

Education and Work Experience
  • One or more years of related experience in a fast-paced restaurant or retail environment preferred.
  • High School diploma preferred


Associated topics: client, courtesy, customer service, customer service associate, customer service representative, delivering, retail customer service, sales, sales consultant, seller * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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