IT Operations Analyst - Hill's Pet Nutrition


: $117,080.00 - $167,630.00 /year *

Employment Type

: Full-Time


: Information Technology

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  • Ensure all monitoring is consistent for the Infrastructure of the ESC for system reliability.
  • Ensuring the effective operation of the systems environment through level (L2) troubleshooting of the global infrastructure, business processes, and applications.
  • Working with Level 3 (L3) teams in the Network, System, SAP Basis Administrators, application owners and other technical staff to ensure procedures are followed and resolution of incidents are completed.
  • Keeping Team Leaders and Managers up-to-date regarding incidents and outstanding items.
  • Ensure all critical incidents are communicated to senior management.
  • Documentation of all incidents through ticketing system.
  • Independently researches and develops new processes and procedures to improve efficiency.
  • Available to cover Production Control departments 14x7 shift schedule including shift work, weekends, and holidays.
  • Perform Level 2 (L2) support for all Data Center systems including SAP, Oracle, DB2, HANA, AIX, Windows, WAN, LAN and Cisco to ensure the Colgate business is not impacted.
  • Perform daily operations such as Tape Backups/Vaulting, SAP OSS connections, Alert Monitoring, Incident Management, System Recycles and other required activities.
  • Keep all Production staff up-to-date regarding incidents and outstanding items by updating and communicating shift turnover.
  • Execution of program changes to SAP systems using the SAP CHARM system and standard STMS transaction. i.e. transports
  • Troubleshoot Autosys job application scheduler, work with vendor to resolve incidents, research new functionality, apply necessary fixes, and participate in upgrades.
  • Participate in departmental projects to increase efficiency, simplify processes, and automate tasks.
  • Start up and shut down of SAP, AIX, applications, and Windows systems when required such as during monthly maintenances.
  • Create, update and enhance internal documentation.
  • Participate in technical research and development to enable continuing innovation within the IT infrastructure.
  • Perform all tasks with limited supervision.
  • Expeorience & Qualifications:

  • Willingness to work in shifts including nights, weekends and holidays.
  • 2+ years experience in Data Center Operations or IT related field preferred
  • Job scheduling experience preferred
  • Proficiency in G-Suite applications
  • Basic understanding of cloud infrastructure
  • Working knowledge of AIX, LINUX, and Windows based operating systems
  • Working knowledge of SAP Basis
  • Excellent verbal and written communications skills
  • Strong analytical and troubleshooting skills

  • Preferred:

  • Currently, have or pursuing a Bachelor s degree in computer science or another related field.
  • In-depth knowledge of CA Workload Automation and Workload Control Center (AutoSys)
  • Experience with automation tools & processes
  • Knowledge of UNIX scripting
  • 1-2 years experience with DB2 / Networking / System Administration
  • Knowledge in software tools such as Big Fix, xMatters, IBM NOI and Splunk
  • Equal Opportunity Employer
    Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

    Associated topics: equipment, infrastructure, ip, maintain, maintenance, network, satellite, system specialist, system technician, technician * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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