Summary: The Retail Shift Supervisor is responsible for supervising the day-to- day activities of subordinates and assigning responsibility for specified work and/or functional activities; assisting in scheduling to ensure that all shifts are covered; assisting management in covering and running shifts; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager. Essential Functions: ? Assists other sales associates to maximize sales and customer service through coaching, counseling and mentoring ? Resolves all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind ? Administers all point of sale opening and closing procedures in accordance with corporate policy ? Operates cash register and receives payment from customer in cash or credit card, accurately counts and provides change to customers as required ? Assumes responsibility for effective communication, coordination, and working relationships between associates and management ? Follows and promotes customer service and cash handling policies and procedures, Minimum Qualifications, Knowledge, Skills, and Work Environment: ? Requires a High School diploma or general education development (GED) diploma ? Requires a minimum of 6 months supervisory/lead experience ? Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers ? Requires the ability to lift and/or move up to 40 lbs ? Requires the ability to bend, twist, and stand to perform normal job functions ? Retail, cash handling, and customer service experience preferred To learn more about HMSHost and additional career opportunities, visit Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW) Associated topics: assistant manager, assistant store manager, co manager, major gift officer, manager, sales lead, store supervisor, supervise, supervisor, retail management
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.