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What you will do
Manage the process of resolving invoices that
are disputed by customers to include working with applicable team members to
obtain additional information. Utilizing a process to ensure disputes are
followed up on and escalated to ensure timely resolution and ensuring that
accounts are noted with all actions taken towards resolution.
How you
will do it
Ensure that checks
received in the office are properly processed to include ensuring accurate
remittance information for application, properly noting the customer account,
sending to the necessary location and maintaining required backup
documentation
Obtain back up
documentation from service and operations personnel, and attach to customer
accounts when accounts are placed with a collection
agency
Identify accounts
and/or invoices that need dispute, escalation, final demand letter, and/or
collections
Stop work notices,
COD, discontinued service, bond and/or lien filings, etc. for non-paying
customers
Lien waivers and
special billing processes as required by applicable
customers
Research issues that
have been placed into dispute by our corporate office
Will be assisting on
the collection of aged receivables
Provide
correct/updated customer contact information
Participate on
accounts receivable conference calls and provide necessary information to
Order-to-Cash and customers as necessary
Initiate credit
requests and contract terminations when necessary
Work with Cash
Applications when requested to actively review cash receipts and unapplied cash
on a continual basis
Field incoming customer inquiries and provide customer
service and support on a continual basis
What we look
for
Required
High School Diploma or
equivalent
Must be customer
service oriented
Experience in extreme
multi-tasking and prioritization a must
Excellent written and
verbal communication skills
Must be detailed
oriented and organized
Working knowledge of
computers, including Microsoft Office
Previous experience in
accounts receivable or payable a plus
Knowledge of ACE and/or Oracle systems a
plus
Johnson Controls is an equal
employment opportunity and affirmative action employer and all qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, national origin, age, protected veteran status, status as
a qualified individual with a disability, or any other characteristic protected
by law. For more information, please view EEO is the Law. If you are an individual with a disability and you
require an accommodation during the application process, please visit
www.johnsoncontrols.com/tomorrowneedsyou.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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