What you will do Manage the process of resolving invoices that are disputed by customers to include working with applicable team members to obtain additional information. Utilizing a process to ensure disputes are followed up on and escalated to ensure timely resolution and ensuring that accounts are noted with all actions taken towards resolution. How you will do it Ensure that checks received in the office are properly processed to include ensuring accurate remittance information for application, properly noting the customer account, sending to the necessary location and maintaining required backup documentation Obtain back up documentation from service and operations personnel, and attach to customer accounts when accounts are placed with a collection agency Identify accounts and/or invoices that need dispute, escalation, final demand letter, and/or collections Stop work notices, COD, discontinued service, bond and/or lien filings, etc. for non-paying customers Lien waivers and special billing processes as required by applicable customers Research issues that have been placed into dispute by our corporate office Will be assisting on the collection of aged receivables Provide correct/updated customer contact information Participate on accounts receivable conference calls and provide necessary information to Order-to-Cash and customers as necessary Initiate credit requests and contract terminations when necessary Work with Cash Applications when requested to actively review cash receipts and unapplied cash on a continual basis Field incoming customer inquiries and provide customer service and support on a continual basis What we look for Required High School Diploma or equivalent Must be customer service oriented Experience in extreme multi-tasking and prioritization a must Excellent written and verbal communication skills Must be detailed oriented and organized Working knowledge of computers, including Microsoft Office Previous experience in accounts receivable or payable a plus Knowledge of ACE and/or Oracle systems a plus Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.