Kaman Industrial Technologies, Our Customer Service Representatives work in partnership with our outside sales, purchasing team, and suppliers to grow our business with existing customers, develop and gain new customers and meet/exceed our monthly sales goals. Customer Services Representatives are challenged to continuously work to provide our customers with a peace-of-mind and solutions that meet/exceed their needs. Have you thought about working with an industry leader? If you seek to work in a growing and challenging environment and possess the motivation to further develop yourself and the business, this may be the opportunity for you.
Essential Duties and Responsibilities In this role, your key accountabilities include, but are not limited to: Generate new and repeat sales by providing products and technical information in a concise and timely manner. Determine customer requirements and expectations and suggest specific product and solutions. Suggest alternate products based on cost, availability or specifications. Dedicatedly recommend items needed by customers to increase customer satisfaction and improve transaction profitability. Educate customers about terminology, features and benefits of products in order to improve product related sales and customer happiness. Increase sales and average order size by cross-selling, up-selling, add-on sales, selling our shop services and product initiatives. Contact customers following sales to ensure ongoing customer satisfaction and to resolve any pending issues or concerns. Remain current on product developments by attending training (company/supplier), reading trade journals, supplier literature etc.
Qualifications A minimum of High School Diploma/GED, Associates Degree in Technical discipline preferred. Mechanical and mathematical aptitude preferred. Knowledge of the distribution industry (Hydraulic, Pneumatic, Fluid Power, Electrical, Motors, Motion Control, Material Handling, Bearings) preferred. Knowledge of KIT products a plus. A valid drivers license may be required. We offer a competitive compensation package and a comprehensive benefit program to include: Your choice of medical insurance providers and plans, Dental & Vision insurance, & Flexible spending accounts Company matching 401(k) with a great vesting schedule Paid Vacation, Sick time, & Company Holidays Employee discounted Stock Purchase Plan 100% tax-free tuition reimbursement Kaman Distribution Group
Kaman Corporation is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action EmployerKaman Corporation considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender identity, national origin, ancestry, protected veteran or disability status or any factor prohibited by law. Kaman Corporation and all of its related companies fully endorse equal opportunity for all. Kaman provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures and/or process. Please inform us if you need assistance completing any forms or to otherwise participate in the application process. For more information, please click here for a notice that provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs (OFCCP).
Associated topics: agente de servicio al cliente, associate, client service, customer service associate, intern, internship, platform support, support, technical assistant, tsr
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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