Milton CAT is seeking a Solutions Center Coordinator. The Solutions Center Coordinator is responsible for performing contract administration for Customer Support Agreements. The service provided by the Solutions Center Coordinator helps Milton CAT remain a customer-oriented company.

Essential Duties

  • Perform contract administration for Customer Support Agreements. This will include updating and managing equipment hours, scheduling active service events, tracking target service deadlines, performing follow up customer calls, reviewing work order repairs and updating contract notes
  • Use and management of GPS tracking hardware and software applications. Provide service and support coverage to customers and internal employees.
  • Provide phone coverage and customer support for daily operations within the Service Solutions Center.
  • Document and maintain approved process and procedures for all daily responsibilities within the Service Solutions Center.
  • Provide sales and technical support for all Customer Software and Online Tool Accounts
  • Perform after-service courtesy calls to customers
  • Perform customer billing and reconciliation for various applications
  • Enter and maintain data on software and program subscriptions customers are participating in
  • Requirements

    To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.

  • Bachelor?s degree required, focus in Business, IT or Engineering Technology preferred
  • Strong communication skills and have the ability to effectively engage with customers and Milton CAT employees at a professional level both on the phone and in person.
  • Must be able to work effectively in a team setting in order to expedite requests and provide timely and accurate service.
  • A high level of organization with the ability to multi-task in a fast-paced working environment.
  • Must be dependable and willing to go the extra mile when it comes to showing customers the Milton CAT commitment.
  • Computer literate, with experience in Microsoft products required.
  • Must have a valid driver?s license and maintain a clean driving record.
  • This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.?

    Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. Background checks, drug testing, and health assessments are required as part of our pre-employment process.

    Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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