Employment Type: Full-Time
Industry: Non-Executive Management
About NCR NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. TITLE: NAMER Territory Manager III LOCATION: Philadelphia PA YOU ARE: An energetic and excited leader who's looking to provide management and coaching support to employees in order to meet customer Service Level Agreements (SLAs). You have notable experience developing employees, promoting teamwork, and fostering open and effective communications, and can easily work effectively across organizations and with a number of different individuals. Sound exhilarating? If you're ready use those leadership and communication skills, then we're looking for you, our newest Territory Manager III (TM III). In this role, you'll effectively manage all district activities to ensure delivery of on-site support services, while also effectively controlling expenses and assets, to promote and improve customer and employee satisfaction. What makes this more exciting? Knowing that it's all to help make life easier for people all over the world, through more than 550 million transactions every day. Our clients are restaurants, shops, banks, and airports. They come to us for software, hardware, and services. Your skills make sure we can assist them in the ways they need it the most. YOU CAN EXPECT TO: Directly supervise anywhere from 25 or more employees, monitoring both group and individual objectives of TM Is and IIs for alignment of NCR strategies. Develop fantastic relationships with key customers in your district, working to advise them about service and service delivery, including maintenance agreements and SLAs. Perform root-cause analysis and preventive measures for repeat escalation situations. Because of your amazing skillset, you'll also help solve escalations due to resource problems (such as disciplinary and soft-skills issues). Conduct hiring activities and monitoring of performance improvement issues, providing appropriate coaching and counseling to team members. PEOPLE DESCRIBE YOU AS: A great manager and people-person who promotes effective communications, positive employee relations, and awesome teamwork. A stickler for record-keeping, which is a good thing because you'll be tracking expenses and finance (such as overtime and other employee-related costs), and others involving physical assets (like tools, test equipment, vehicles, and service parts). Remarkable at the performance management process, like setting objectives, executing quarterly/annual performance reviews, and managing vacation and training schedules. Exceptional at working with others, able to establish on-going, open communications with different planners and coordinators. Which is great, because you'll be conducting individual and team meetings on a regular basis. YOU HAVE: High school diploma or GED (though a Bachelor's degree or a two-year degree in electronics or computer technology and A+ certifications are preferred). Local residence, a valid driver's license, and living within your assigned service area and authorization to work in the U.S. US Candidates must be at least 21 years of age A strong back. This position requires that you be able to lift and carry tools and parts weighing up to 50 lbs., and be open to prolonged travel as needed. The ideal candidate will also have at least two years of PC repair and two years of hands-on POS/ATM repair experience in a customer field environment. EEO StatementIntegrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes. We are NCR. We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values, always seeking new adventures, and carving your own path. We've been around for more than 130 years and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!
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