Principal Service Delivery Engineer (Langhorne)

Employment Type

: Full-Time

Industry

: Miscellaneous



Loading some great jobs for you...





7/31/19
Refer Save Apply Job ID:002675 Company Name: NETSCOUT Netscout is currently seeking a Principal Service Delivery Engineer to work at our client site in Ph Description: NETSCOUT is currently searching for an On-site Support Engineer to work with customers in this fast-paced technology environment with deep understanding of data analytics platforms. Candidate should have understanding and experience in network and service assurance, subscriber analytics, Big Data analytics, and CEM. Primary responsibility is to ensure that the customer always has access to the critical data that our products provide. This person must be keen to research and troubleshooting subscriber issues primarily on their own and guide the customer with appropriate suggestion based on troubleshooting. This position serves as the Subject Matter Expert (SME) in Data Networks, Cable Network (MSO) Environment and IP Networks (Switching and Routing). This position performs hands on and consultative support to customers and maintenance of highly complex NETSCOUT deployment including nGeniusONE Appliances, Probes, InfiniStreams, Packet Flow switches, and Business Analytics. This position will work at our Customer location in Philadelphia, Pennsylvania.Essential Responsibilities: Work with customers totroubleshoot and resolve complex MSO problems and product issuesUsing NETSCOUT tools, design and develop advanced Big Data analytics reporting covering areas of network and service assurance, subscriber analytics, CEM, Wi-Fi networksBecome an expert on data analytics platforms such as Vertica, PostgreSQL, MicroStrategy, Docker, Kafka, ElasticsearchIdentify and execute strategic customer focused projectsInterface with our world-classSupport, Sales, development and SQA teams to identify and to resolvecustomer issuesUtilizing NETSCOUT's Knowledge Management database, research & develop technical tips and solutionsCoordinate changes to theconfiguration, upgrades and NETSCOUT related mattersProvide documented in-depthtechnical solutions and training for customer and other engineers Contribute to the development and ongoing improvement of Technical Supportprocedures and infrastructureContribute to the development andongoing improvement of Technical Support procedures and infrastructureAdvise customer on networkmanagement best practices using NETSCOUT product suite Required Skills: BachelorsDegree in Electronics/ Communication/ Electrical or ComputerScience/Network Security or equivalent experienceMusthave minimum of 5 years of experience in Telecom service provider industry or Telco vendor industryMinimumof 5-years supporting critical customers at their locationExperienceworking remotely, but cooperatively with HQExperience with data analytics platforms such as Vertica, PostgreSQL, MicroStrategy, Docker, Kafka, ElasticsearchSolid understanding of Cable Industry Standards and some involvement in public forums IP routing & switching: Sound understanding of IP/MPLS andEthernet technologiesProvenexperience in network management and monitoringExpert knowledgeof a wide range of state-of-the-art network practices and technology toadvise on resolution of critical and complex network issuesEnd-to-endtechnical knowledge in the following areas: Wi-Fi concepts, andProtocols (Diameter, LDAP, DNS, HTTP/S etc) is a plusExperience with core service enabling protocols(Such as DNS, DHCP, AAA, TFTP etc)Handson experience with Protocol Analyzer tools and debugging toolsExpert-levelunderstanding of system protocols and interfaces that are used within a cablenetworkStrongUnix/Linux/Storage systems knowledge and adept on the related disciplinesCCNArequired (CCNP preferred)ServerHardware Support Certification is a plus (Dell DOSD)LinuxCertification required (RHTC minimum) Experience in project management and managing with multiple projects (PMP preferred) Requirements: Education Bachelors (or equivalent work experience) Bachelors (or equivalent work experience) Job Type Full-Time Full-Time Location US-Pennsylvania (PA), United States (US) US-Pennsylvania (PA), United States (US) Preferred Language English English

NETSCOUT is currently searching for an On-site Support Engineer to work with customers in this fast-paced technology environment with deep understanding of data analytics platforms. Candidate should have understanding and experience in network and service assurance, subscriber analytics, Big Data analytics, and CEM. Primary responsibility is to ensure that the customer always has access to the critical data that our products provide. This person must be keen to research and troubleshooting subscriber issues primarily on their own and guide the customer with appropriate suggestion based on troubleshooting. This position serves as the Subject Matter Expert (SME) in Data Networks, Cable Network (MSO) Environment and IP Networks (Switching and Routing). This position performs hands on and consultative support to customers and maintenance of highly complex NETSCOUT deployment including nGeniusONE Appliances, Probes, InfiniStreams, Packet Flow switches, and Business Analytics. This position will work at our Customer location in Philadelphia, Pennsylvania.Essential Responsibilities:

Experience in project management and managing with multiple projects (PMP preferred)

NETSCOUT is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, national origin, disability or protected veteran status.

NETSCOUT endeavors to make netscout.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Talent Acquisition at 978-###-#### or by email. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

For job candidates in the US, NETSCOUT participates in the E-Verify program to confirm work authorization. For more information on E-Verify, please refer to the E-Verify and Right to Work notices. For our US EEO Policy Statement, please click here. If youd like more information on your EEO rights under US law, please click here.


Launch your career - Create your profile now!

Create your Profile

Loading some great jobs for you...