Persado is reinventing digital marketing creative by applying mathematical certainty to the message, the foundational DNA of Marketing. By unlocking the power of words, companies win every digital marketing moment, experiencing dramatic new levels of brand engagement and revenue performance. CMOs from the worlds most valuable brands rely on Persado to generate in a dramatically new way using the power of intelligent automation, AI and advancements in linguistic science to unlock the power of words and emotionally engage consumers, one by one, moment by moment at scale. The Persado Message Machine uses sophisticated AI, data science, computational linguistics and machine learning to generate the perfect message for every campaign by leveraging the worlds most advanced marketing language knowledgebase of more than one million tagged and scored words and phrases. Marketers gain full visibility with quantifiable results and data-driven insights to identify the trends and emotional language that win every moment in the customer journey while ensuring the marketing message always reinforces brand voice. What We Are Looking For: Persado is changing the world of digital marketing by bringing artificial intelligence that works to drive higher performance across channels. As a disruptive force in the marketing industry, we rely on our Customer Success team to ensure that our message is top of mind with our clients, that their experience with Persado is second to none, and that their expectations are met in everything we do. As a Senior Director of Customer Success, you know how to navigate complex business situations. You will be responsible for developing deep consultative partnerships with your clients to help them achieve their business goals/objectives and establish Persado as integral partner in driving results. What We Want You To Do: Build long-term strategic partnerships focused on driving significant ROI for our clients to allow us to expand relationships over time and exceed the revenue targets set for the account Own the business case and plan, including upsells, renewals, and cross-sells across the clients organization Engage internal team members, including solution consulting, services, operations, sales, training, and project management, to deliver against objectives Anticipate and articulate client needs to become a trusted advisor and strategic marketing/business partner What We Want To See: At least 8 years experience in customer success, technology consulting, account management, or business development Knowledge of digital marketing trends and concepts, specifically performance marketing At least 4 years experience specifically delivering and managing marketing solutions for large organizations, specifically telecom/media/mobile High statistical acumen, including campaign performance, trend analysis, and interpreting finance and other metrics Evidence of success in creating business cases to expand bookings Proven ability to own client success metrics and use Salesforce to properly track and forecast activities and pipeline Who You Are: Must be enthusiastic, professional, highly proactive and be comfortable in an upselling role while maintaining and building the relationship Thrives on finding intriguing solutions to ambiguous problems Collaborative team player with the ability to shift gears quickly and efficiently Dependable and reliable with clear thinking and attention to detail Truly loves working in a fast-paced, creative environment, whose passion is evident in their work Great sense of humor and outlook on life What We Offer: By joining Persado, you will be part of a young, creative, and dynamic company undergoing rapid growth and transformation into a global market leader. When you apply to a job on this site, the personal data contained in your application will be collected by Persado (the Controller). Your personal data will be processed for the purposes of managing the Controllers recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. You have the responsibility to ensure you submit accurate information into our database and keep it up to date. If, during the recruitment process, we ask you to provide us with contact details for third parties or referees, you are responsible for obtaining their consent and ensuring they are aware that their details will be forwarded to, and used by, the Controller. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by the Controller to help manage its recruitment and hiring process on the Controllers behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the Privacy Shield. The Controller has entered into Standard Contractual Clauses with Greenhouse Software, Inc., which govern how personal data is transferred outside the EU. Your personal data will be stored in accordance with applicable legal requirements and taxation laws of the local jurisdiction where you are taxed. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. However, please note that we may continue to retain, or otherwise use your personal data thereafter, where we have a legitimate interest or a legal obligation to do so. By selecting the Yes option you are agreeing to your personal information being processed and used as outlined in this Privacy Statement. You have the right to withdraw your consent or to object to the further processing of your personal data at any time by sending an email to ...@persado.com. Please beware that your refusal to provide us with your personal data or to process it in the database may result in us not being able to carry out any activity related to your candidacy for this job. U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Persado are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. 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For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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