veterans | Call Center Representative Inbound in Portland, OR

Call Center Representative Inbound

  • Randstad
  • $36,030.00 - 51,750.00 / Year *
  • 3115 SE 9th Ave
  • Portland, OR 97240
  • Full-Time
save job button



Call Center Representative Inbound



**job details:**



+ location:Portland, OR

+ salary:$15 per hour

+ date posted:Thursday, February 21, 2019

+ experience:Entry Level

+ job type:Temp to Perm

+ industry:Finance and Insurance

+ reference:S_734141

+ questions:...@randstadusa.com999/999-9999



**job description**



Call Center Representative Inbound



Randstad is now recruiting for Call Center Reps for a large financial company in Gresham, OR 97230! The Ideal candidate has at least 6 months experience in a call center environment and at least a high school diploma. The main responsibilities for this position include: receiving inbound/making outbound calls, assisting customers with their needs, documenting info in a database and providing excellent customer service. The schedule will be M-F with training 12-8:30pm and afterwards either 10-6:30p or 12:30-9p, This is a contract to perm opportunity with a great company so apply today before this opportunity fills up!



Responsibilities:

Essential Functions/Core Responsibilities

??? Ensure service delivered to our customers meets Key Performance Indicator (KPIs)

??? Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

??? Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

??? Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

??? Maintain basic knowledge of client products and/or services

??? Prepare complete and accurate work including appropriately notating accounts as required

??? Participate in activities designed to improve customer satisfaction and business performance

??? Track, document and retrieve information in call tracking database

??? May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff



Working hours: 10:00 AM - 9:00 PM



Pay: $15/hr



Skills:

Communication

PC Skills

Multi Tasking

Patience



Education:

High School



Experience:

Entry Level



Qualifications:

Must possess at least a high school diploma

At least 6 months experience in a call center



Apply now by attaching your resume or send it directly to ...@randstadusa.com!



Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Associated topics: call center representative, customer care associate, customer service representative, internship, platform support, product support, representante de servicio al cliente, service, technical assistant, tsr


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.