Join the Leader in the Home Healthcare Industry! Rotech Healthcare Inc.
Let us be Your Road to Success
We are seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. As a key member of the Customer Service Team, you provide customer service second to none while assuring the front end paperwork is compliant and is submitted with zero errors. You serve our customers by communicating with patients, referral sources and co-workers to effectively perform all tasks related to patient care and third party reimbursement.
Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: The Rotech Difference.
What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.
Job Knowledge and Execution (Essential Duties)
Assemblies charts and processes paperwork, including preparation of files for the Billing Department and completes batch reports for UPS deliveries
Assists with updating respiratory grid
Available for on-call assignments as needed
Builds relationships with locations, patients and referral sources
Clears previous day s route and checks all paperwork for accuracy and completeness
Collects co pays and deductible amounts.
Conducts insurance verification and eligibility for services/products
Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns
Coordinates, collects and inputs all patient information and new patient set-ups
Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, products and services offered by the company, and FDA/DOT, JCAHO and all applicable governmental guidelines and regulations
Maintains referral log
Manages all aspects of intake; data entry, answering the phone, outbound calling, receiving faxes, maintaining referral source information and log and data input into IMBS
Monitors office supplies
Prepares and completes CMNs/SOPs for Sales Reps and documents on tracking log
Prepares deposit for location on a weekly basis
Prepares tickets for daily routes and coordinates timely fulfillment of products and services ordered.
Provides education to referral sources, patients and employees on for service and 3rd party billing
Provides service for walk-in patients and walk-in equipment requests
Provides technical assistance to customers as required
Verifies Medicare, Medicaid, and private insurance coverage information
Works extensively with e Intake proprietary system; maintains accuracy and quality control throughout initial patient contact and data input
Works with sales reps to make referral sources lives easier
Works with PSTs to coordinate deliveries
Communicates with patients and referral sources both verbally and in writing to ensure questions and concerns are processed in a timely manner
Effectively communicates with location employees
Builds relationships with patients and referral sources
Adheres to the guidelines established on the Rotech Way
Maintains a positive and constructive attitude
Adheres to and implements all company policies and procedures, including but not limited to Clinical Programs
Complies with applicable laws and regulations
Education and Experience
High school diploma or GED equivalent
Experience in medical field and administrative record management preferred
Strong customer service background
Knowledge of medical terminology, medical billing practices and billing reimbursement
Knowledge of insurance policies and requirements
Valid driver s license with a clean record in the state in which you reside (where applicable)
Employment is contingent upon a drug screening test and background investigation
Ability to work and think independently within a team
Strong sense of urgency and responsiveness to customers
Ability to multi-task
Attention to detail
Requires sitting, walking, standing, talking or listening
Requires close vision to small print on computer and or paperwork
Physical Demands (where applicable):
Requires lifting and transporting of patient equipment and or move full & empty cylinders
Requires contact with patients and equipment with potential exposure to contagious pathogens
Requires driving a company vehicle for the majority of the workday
Requires the ability to load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address
Machines, Equipment and Technical Abilities
Must possess working knowledge of fax machine, copier, printer, and PC
Knowledge of email management tools
Excel and Word proficiency
Interacts daily with Location Manager, Sales Representative, Respiratory Therapist, Patient Service Technicians, as well as Area Manager of Operations
Career Path and Management opportunities
Health and wellness benefits to include medical, prescription, dental and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
Employee Assistance program
PTO and Paid Holidays
Employee Referral program
Employee Recognition program
Employee Service Program
Make the right move, apply today & create your job profile!
This process will take approximately 2-5 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities
Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
Associated topics: answer, call center, client, customer, customer service, customer service representative, guest, representative, support specialist, telephone activation specialist
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.