Returns Support Coordinator


: $63,000.00 - $95,940.00 /year *

Employment Type

: Full-Time


: Advertising/Marketing/Public Relations

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About SHI

Innovative Solutions. World Class Support. Constantly growing in response to the needs of our customers in all sectors and verticals, SHI has transformed itself from a $1 million \"software-only\" regional reseller into a $10 billion global provider of information technology products and services. From software and hardware procurement to deployment planning, configuration, data center optimization, IT asset management and cloud computing, SHI offers custom IT solutions for every aspect of your environment. Privately-held and under the guidance of our current ownership since 1989, SHI has experienced tremendous growth in size and scope through neither merger nor acquisition. Our organic growth and two decades of stability are a direct result of backing a highly-skilled and tenured sales force with software volume licensing experts, hardware procurement specialists and certified IT services professionals. Headquartered in Somerset, NJ, SHI supports their clients from over 30 offices throughout the U.S., Canada, the U.K., Germany, France and Hong Kong. SHI s goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every day. What SHI Can Offer: World Class Facility includes on site gyms, restaurants and community events Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy Work in an up-beat, creative, and fun environment Benefits, include medical, vision, dental, 401K, and flexible spending

Job Summary

SHI has an exciting opportunity available as a Returns Support Coordinator within the Returns Support Department. This individual with act as a liaison between SHI Inside Sales Department, and SHI Returns Department. The Coordinator will process return orders for SHI sales reps, and follow through with updates until product is returned. This position reports to the Somerset, NJ office and reports to the Returns Support Manager.

Responsibilities/Job Function

Include but not limited to: Act as a liaison between SHI Inside Sales Department, and SHI Returns Department Process return orders for SHI sales reps, and follow through with updates until product is returned Provide outstanding customer service and support to all internal and external contacts Build and maintain professional relationships with new and existing vendors and partners, as well as with the Enterprise Solutions Group, Purchasing, Accounting, and a variety of other internal and external contacts Utilize proper resources to locate tracking of products, invoices and credit memos and availability of products located within the SHI Returns Department Providing updates to SHI Inside Sales Reps so customers can be updated and receive World Class Support from SHI Take initiative to research and resolve issues building internal and external relationships to make Returns process more efficient

Qualifications/Minimum Skills Required

Required Skills: Excellent customer support and follow through skills Outstanding attention to detail and problem solving capabilities Ability to learn fast, absorb knowledge, and apply newly learned information on a daily basis Strong planning, organization, time management, and prioritization skills Exceptional written and verbal communication skills Proficiency in the following applications/platforms: Office 2010, specifically Word, Excel, and Outlook Self-motivated with the ability to work in a fast-paced and constantly-changing environment. Flexible availability for month / quarter / year ends Preferred Skills: Proficiency in the following applications/platforms: Microsoft SharePoint CRM BI Experience conducting online meetings & conference calls using Microsoft Live Meeting 2007 / Lync 2010, or other web conferencing platform Preferred Qualifications: Bachelor s Degree with a minimum 3.0 GPA Equal Employment Opportunity - M/F/Disability/Protected Veteran Status* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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