At SpartanNash, relationships matter, and our Corporate team takes that sentiment to heart in the way we work as one totally aligned team, support and respect each other and share the highest standards of excellence. We re always looking for the next great idea or a new way to approach a challenge, and we collaborate and innovate to achieve our goals. Position SummaryThe Director Digital and eCommerce will play a critical role in leading an organizational transformation and translating the needs of customers and key external partners into a rich digital experience. This role will be responsible for driving growth through technology strategies for enhanced business agility. The role will partner with executives and organizational leaders to produce online experiences representing the voice of customers across the web, mobile and social media applications. H/she will identify and develop technologies to drive user adoption and business readiness across all digital channels (Owned and Paid). They will own the adoption of new digital technologies from channels and processes and data to the operating model, incentives, and culture using data-driven insights to deliver on key business initiatives. The initial objectives are to develop and implement a detailed Digital Strategy based on a customer experience roadmap and a detailed view of key user needs. Responsibilities and Essential DutiesThis role will be responsible for key initiatives and strategies such as, but not limited to: ? Investing in automation capabilities to rapidly respond to customer and provider interaction expectations ? Developing sophisticated reporting and analytics capabilities to interpret business, customer and key partner needs ? Building innovative interfaces to gather data to deliver differentiating services to customers and partners ? Creating mechanisms to deliver content and offers across all relevant channels ? Conducting analysis of market trends and developments in technology and customer behavior ? Converting existing platforms to establish a mature, safe, and cost-effective technology footprintResponsibilities ? Partner with other leaders and teams to develop a cohesive 3 to 5-year digital strategy document as well as adopt a 60-90-180-day path to execute critical strategy constructs. This will include ensuring the business has the right platform to scale a technology driven approach. In addition, the strategy needs to include bringing any existing legacy business footprint into the digital age. ? Map digital capabilities to strategic priorities leveraging key insights from voices of customer/producer/provider/business. ? Serve as the executive sponsor for digital process innovation. Knowledge, Skills Abilities? Bachelor?s degree required in Information Technology, Computer Science, Digital Media, Mathematics, Statistics, or Business Administration. ? 5+ years in Digital Engagement Strategy Development and/or Execution. ? 5+ years in Customer Focused large-scale social channel development and strategy experience ? 10+ years of digital marketing ad-tech or IT leadership with large system integrations and digital implementations for customer acquisition and digital footprint growth. ? Entrepreneurial in spirit.? Demonstrated ability to drive organization-wide initiatives. ? Demonstrated ability to build, develop and grow on-shore, near-shore and off-shore teams. ? Understanding of and experience building business cases for large technical projects including deep technical insights. ? Charismatic leader with evidence of strong leadership and communication skills at an executive level. ? Strong interpersonal skills; able to build and maintain key relationships, internally and externally.? Able to manage and strategically lead a team. ? Able to work cross-functionally and collaborate with key matrix partners. ? Ability to conduct root-cause analysis across functions to understand gaps and areas of opportunity. ? Understands how to drive and lead through change. ? Innovative, strategic thinker and detail oriented.? Action-oriented, holds oneself and team accountable to drive and deliver results. ? Ability to tell the customer story through digital interactions. ? Open communicator; excellent oral and written communication skills. ? Ability to work effectively in dynamic, rapidly changing, team-based environment. ? Deep understanding of SEO/SEM/UI-UX/Customer Persona Mapping.Preferred Experience and Education Requirements ? Familiarity with information security, IT / Data governance and quality control. ? Background in online channels and AMP/PWA Stack ? Advanced degree preferred; particularly in Digital Media, Information Technology, Computer Science, Mathematics, Statistics, or Business Administration. SpartanNash welcomes diverse backgrounds and is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, marital status, sexual orientation, gender identity, national origin, disability, genetic information, age, or protected veteran status. VEVRAA Federal Contractor SpartanNash can accept applications in any format. If you require assistance or an accommodation of any kind to complete an application, please contact our Talent Acquisition team by email at ...@spartannash.com or by phone at 800-###-####. In order to give you the best experience we have set our website to allow cookies. By continuing, you agree that you are happy for us to use these cookies. 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Associated topics: design, develop, electric, electrical, electrical engineer, electronic, engineer, plc, power, systems
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.