• SunGard
  • Taylorsville, NC
  • Miscellaneous
  • Full-Time
  • 2310 US Hwy 64 90 W

position filled body

Check out similar listings!

Loading some great jobs for you...




.

Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

A full range of trust and wealth management operational outsourcing solutions, allowing institutions to focus on their core competencies. With services designed to lower operating risk and increase profitability, we specialize in helping wealth management institutions with client-facing activities by creating an all-inclusive operating platform for servicing their clients. Services include all back-office processing including asset custody, trading and clearing, asset collection and trust, securities processing, statement and tax form production, and accounting and reporting.

What you will be doing

  • Manages operations of teams of representatives that respond to inquiries of a technical or complex nature as relates to FIS software products and/or services through case management.
  • Develops and monitors application of operating systems including policies and procedures, operating structure, information flow and systems that provide answers to common questions and problems.
  • You will monitor call queues, call volume and other metrics. Analyzes results and trends. Ensures volume of work produced meets product/service standards and exceeds quality standards.
  • You will contribute to development of the product support function.
  • May develop business strategy and business plan for team/group operations including budget development.
    Selects, develops and evaluates personnel to ensure efficient operation of the function.
    May build industry relations communicating technologies and operational concerns through industry networking.
    Some flexibility of hours is required; Call Center 24x7 environment
    Other related duties assigned as needed.
  • What you bring:

  • Broad knowledge of FIS products and related services; in-depth knowledge of products and services for which team(s) provide support
  • Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture
  • Working knowledge of workforce management practices and tools, e.g., scheduling software, quality monitoring software.
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
  • Excellent decision-making, problem-solving, team building, negotiation, conflict management and time management skills
  • What we offer you

  • Competitive salary and excellent bonus potential
  • Attractive benefits including private medical cover, dental cover, and travel insurance
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern, international work environment and a dedicated and motivated team
  • A broad range of professional education and personal development possibilities FIS is your final career step!
  • A variety of career development tools, resources and opportunities
  • The chance to work on some of the most challenging, relevant issues in financial services & technology
  • With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index.

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

    FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and here:www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

    For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

    As part of the selection process this role may require an assessment to determine suitability

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.



    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

    Launch your career - Upload your resume now!