Customer Service Agent Tech Support

Compensation

: $43,585.00 - $76,540.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



Job description

Our Client is committed to delivering the ultimate home listening experience to their users. In this position, you will play an integral role in delivering a superior customer service experience through all channels (email, phone, and social media). By delivering excellent customer support and channeling customer feedback to the business, you will help deliver their mission to fill every home with music

What You'll Do:

In our call center environment, you will:
  • Provide outstanding technical assistance to our customers through live troubleshooting and problem isolation.
  • Pro-actively take ownership of open issues and interface successfully with other departments and multiple levels of management.
  • Ensure customer satisfaction of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe, and timely closure.
  • Determine further action or final completion of customer cases received.
  • Follow-up with the customer until the issue is resolved.
  • Identify, analyze, troubleshoot, and solve software and hardware issues for voice, internet, or data installation and connection issues.
  • Work with music services and all operating systems (Mac, Android, Windows, and iOS).
  • Constantly learn, expand, and share your knowledge.
Skills You'll Need:
  • Must love music!
  • Creative troubleshooter, driven to solve an issue.
  • Knowledge of Mac/PC, Android and iOS operating systems strongly desired.
  • Strong technical understanding of the internet, networking, and computers are needed.
  • Preferred, but not required - Background in Computer Science or relatable certifications.
About SYKES

Every time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.
Associated topics: answer, call center, call center specialist, client service, customer care associate, customer service specialist, phone, product support, representante de servicio al cliente, telephone service representative * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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