Customer Service

Compensation

: $27,010.00 - $43,180.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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**Job Description** When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals. The Production Customer Support Specialist will be responsible for supporting activities which ensure customer specific requirements are met through entire supply chain. This role can be the primary interface between the warehouse operations, Customer Service, Production Program Manager, and possibly the Customer or Commercial team. Some of the focus points of this role will include documentation compliance, process mapping, auditing, and communicating with various levels of the organization to drive operational effectiveness for the Production Program. This position must be able to work independently, problem solve, and learn how to effectively escalate barriers to drive success. **Key Responsibilities:** + Support specific customer production program accounts + Drives an elevated sense of Quality for these accounts and their requirements + Manage day to day requests and complete standard processes to support these accounts + Tight collaboration with Program Manager, Customer Service, and Warehouse Operations + Integrate themselves into the warehouse operations as a valuable and capable resource + Maintains awareness to exact customer needs, follow through on these needs, and reports gaps where they exist to proper channel. + Works with Quality Manager to make sure processes for the role are documented. + Stays abreast of and complies with new processes, system changes, procedural updates, and initiatives within the company. + Support documentation requirements with Production Program team + Support the possibility of periodic Program Reviews or business review with customers. Demonstrate knowledge of a Production order through entire process with functional SOPS and process flows. + Leverage continuous improvement methodology and related analytical tools to drive people process & technology improvements + Limited travel is required <5%. **Minimum Requirements/Qualifications:** + Seeking relevant experience with warehouse operations, quality management, customer service, or supply chain + Exposure or experience to auditing and corrective actions + Bachelor's Degree in Business, Supply Chain, or a related field, or equivalent combination of experience and education. + 1-3 years professional experience (min.) + Seeking basic knowledgeable in continuous improvement methodology + Understanding of industry/global quality system standards and regulations; ISO 13485, FDA current Good Manufacturing Practices (cGMP, cGxP) preferred + Results oriented with sense of urgency. Willingness to engage. + Strong written and oral communication skills to express his or her ideas, and communicate well with employees + Excellent interpersonal skills to work well within a team environment with a customer-focused approach and aptitude for continuous improvement serving internal and external customers. + Excellent written and verbal communication skills, problem solving and decision-making skills + Proficiency in: MS Office (Word, Outlook, Excel, PowerPoint), SharePoint, basic ERP/WMS exposure At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer. Apply today! _Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status._ If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at for further assistance. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Associated topics: call, call center, client, client service, customer, customer order, customer service, service representative, telephone, trouble resolution * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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