Production Program Associate


: $95,660.00 - $139,760.00 /year *

Employment Type

: Full-Time


: Information Technology

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Job Description

Position Summary:

The Program Associate, Production, reporting to the Director, Global Production Accounts, will be responsible for supporting the activities for Production around the implementation and management of customer-specific production requirements and interface between the production program team & back-office functions.

Responsibilities include documentation management, compliance and sign off of necessary cGMP forms to support customer requirements. This position will work independently with Suppliers and Quality to ensure completeness and accuracy of documentation as well as approve and sign documentation to be returned to customer. Responsibilities will also include coordination of shipment documentation thru the Distribution network as well as monitoring performance to customer specific service level expectations. They will be responsible for triaging and managing the issues with the appropriate functional areas. Issues that require escalation or program modification will be presented to the team with identified potential solutions.

Key Responsibilities:

Support customer production program accounts

Support development of customer facing Scope of Work document and MS Project Plan

Support contact with customer for scope changes and modifications

Internal point of contact for communication and relay of information to support the implementation and on-going maintenance

Support documentation requirements with Production Program team: Inventory Planning, Quality, Customer Service, Supplier Management, etc.

Responsible for action items resulting from Change Notifications

Drives escalation process

Ensures results across functional areas to meet requirements

Support monthly audit of safety stock levels and necessary adjustments in conjunction with the inventory planner & program manager

Support periodic (e.g. monthly) Program Reviews with customers, at times at customer facility

Documentation of customer specific and functional SOPS and process flows

Support the management of internal SLAs and report outs to stakeholders on overall program progress

Works closely and support related activities of the sales organization, customer service, supply chain and regulatory to ensure sustainable operations

Leverage continuous improvement methodology and related analytical tools to drive people process & technology improvements

Minimum Requirements/Qualifications:

1-2 years relevant business experience: operations, customer implementation, supply chain, sales, marketing, product management, quality, customer service

Understanding of industry/global quality system standards and regulations; ISO 13485, FDA current Good Manufacturing Practices (cGMP, cGxP) preferred

Results oriented, acting with a sense of urgency

Knowledgeable in continuous improvement methodology and related analytical tools, e.g. Six Sigma, Lean, run charts, flow charting, Pareto charts, pivot tables etc.

Non-Negotiable Hiring Criteria:

Must have a Bachelor's Degree in Business, Supply Chain, or a related field, or equivalent combination of experience and education.

Strong written and oral communication skills to express his or her ideas, and communicate well with employees and sales team.

Strong organizational skills to ensure Service Level Agreement is met.

Excellent written and verbal communication skills, problem solving and decision making skills

Proficiency in: MS Office (Word, Outlook, Excel, PowerPoint), SharePoint, Fisher Scientific Mainframe

This position has not been approved for Relocation Assistance.

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Associated topics: back end, c c++, c++, c#, developer, java, perl, sde, sdet, software engineer * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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