Job Description DUTIES:
Incident ownership from receipt to resolution and closure.
Adherence to escalation procedures and customer service level agreements.
Assist in identification and implement short and midterm strategic plans to improve helpdesk operations.
Build working relationships with other departments of Thermo Fisher Scientific.
Escalate incidents to Informatics Research and Development or the Helpdesk Team Leader when required.
Proactively learn new technologies as well as supported products.
Involvement in PPI projects.
Visit customers for on-site relationship building or troubleshooting. REQUIREMENTS:
Bachelors degree in Engineering, Technology, Computer Science or related field of study plus 3 years of LIMS administrator, technical coordinator, software implementation analyst, project manager or related experience. Employer also accepts a Masters degree plus 2 years of above-stated experience as an equivalent alternative.
Must have experience or knowledge of:
SampleManager 10/11 forms;
Production quality control;
Research and development;
Windows Server Administration;
Software Integration Services; and
Training presentation. TRAVEL:
Roving/Telecommuting Employee: Reports to company headquarters in Waltham, MA. Will travel to various unknown client sites throughout North and South America for up to 30% of the time. Can work remotely or telecommute.
If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here for further assistance.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Associated topics: assist, desktop, front desk, help desk, information technology analyst, network, patient, technical support, technician, technician iv
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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