When you join us at Thermo Fisher Scientific, youll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. Communicate with customers in a professional and courteous manner Create and manage incidents through the incident lifecycle according to current guidelines and procedures Prioritize incidents according to current guidelines and procedures Provide technical solutions to incidents wherever possible Escalate incidents to Digital Science Development when required Respond to incidents according to standard service levels Work closely with other Digital Science departments to resolve issues when required Expert in Core LIMS Backup team leader in matters of dealing with customer complaints and issues Offer direction and skill training to other Technical Analysts on the team Be self-motivated and make best use of available time Supplement training activities Provide expertise in the installation of customer product updates How will you get here? Education
What will you do?
The Senior Technical Applications Specialist is a member of a Customer Services Team. The role provides high quality first and second line support to customers in the context of products supplied by Digital Science. The high quality demanded by this position will be met by the analysts ability to respond to support incidents within target times and assist in activities designed to facilitate continuous improvements to helpdesk services.
Bachelors degree or equivalent technical degree in a Life Sciences concentration. Experience Minimum (2) years of experience in Core LIMS Laboratory experience preferred Project management experience a plus Knowledge, Skills, Abilities Strong customer orientation Strong Interpersonal skills Excellent verbal and written communication skills essential Ability to liaise with people at all levels, from technical experts to novice users Organized with ability to prioritize work load and work under pressure Tenacious problem solver Excellent analytical and diagnostic skills Ability to travel up to 25% of the time to provide training for customers
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular missionenabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here for further assistance.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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