Nuveen, the investment manager of TIAA, offers a comprehensive range of outcome-focused investment solutions designed to secure the long-term financial goals of institutional and individual investors. Its affiliates offer deep expertise across a comprehensive range of traditional and alternative investments through a wide array of vehicles and customized strategies. POSITION SUMMARY: This is a senior level position supporting the development, availability and service for Nuveen and TIAA s corporate applications. This individual will help to drive our transition to a new and enhanced operating model, with emphasis on cloud and automation. The SMD, Head of Development Automation & Support will report to the EVP, Head of Asset Management Services & Global Corporate Solutions Technology and will manage the core development support, cloud platforms as well as application support. This includes day-to-day management and oversight of the teams as well as strategic planning within each technical area. KEY RESPONSIBILITIES AND DUTIES: Technology Operations: Work with the TIAA Production Services team to perform systems administration, infrastructure availability and upgrades, server patching, cyber remediation and data security for all Nuveen, affiliate and corporate technology applications. Oversee and provide support and monitoring for all Nuveen Systems and TIAA Corporate Systems, including web, hosted solutions, cloud based applications and batch support for production systems to ensure achievement of Service Level Agreements. People Management: Direct, motivate and develop staff through coaching and mentoring so as to maximize their individual contributions, professional growth and ability to function effectively as a team. Manage all human capital management functions for organization including: recruitment, development, mobility, performance objective setting, performance evaluations, compensation, promotions, succession planning deployment and terminations. Create a culture of engagement, collaboration and accountability across the organization and role model Nuveen values. Effectively govern the managed service providers to ensure timely and efficient services and maintain a healthy mix for full time and contract work force. Create an SLA driven approach to production services by partnering across appropriate teams (Infrastructure, vendors, application managers and internal customers). Strategic Alignment: Ensure that performance objectives established for each employee align with IT and firm strategies, priorities and individual development objectives. Ensure projects/programs and organization align with the business and IT strategies Establish key relationships with regulators and negotiate and institute reasonable programs to meet their requirements. Assess the technical implications of industry trends and business area needs and resulting impact on current and projected technology standards and guidelines for application development. Client Service/Relationship Management: Build trusted advisor relationship by partnering with clients and across IT to best achieve business and IT priorities and objectives. Cost Management: Contribute, negotiate, deliver and manage to assigned budget Plan and utilize resources proactively and efficiently Staffs projects with appropriately-skilled resources Negotiate and manage critical outsourced service vendor contracts Optimize usage in case of IaaS and PaaS on premise and in public cloud to maximize cost benefit Additional Responsibilities Oversee and manage the Cloud migration of the application portfolio Oversee the appropriate governance functions and manage all our systems controls and delivery including availability, stability and change control. Stay current with relevant emerging technologies, assess application to corporate challenges or opportunities determining business benefit and impact Apply strategic thinking against very complex business and technical problems directing personnel and consultants on the proper realization of architectures aligned with business objectives Develop metrics and measurements around production operational parameters and strive to continuously improving those Identify opportunities and contribute to the Continuous Improvement of processes Manage direct and indirect resources globally to deliver on production SLAs. QUALIFICATIONS: Required: Bachelors Degree 15 or more years of overall information technology experience 5 or more years of managerial experience in information technology. Experience leading a production management team; experience managing people and/or processes, services, projects is required. Experience creating and implementing a 24x7 production support model Experience in developing and implementing a global support model including close partnership with off-shore resources / teams. Experienced in extending operational support and ITIL functions into public cloud services and SaaS providers. Experience formalized IT infrastructure processes (ITIL) Preferred: Financial services experience preferred Masters Degree in Computer Science Understanding of cybersecurity and data privacy issues, especially in a cloud environment. Demonstrated ability to improve availability and stability within an organization Strong leadership presence to effectively partner with IT leaders to navigate teams toward solutions in meeting critical performance standards typical of financial services industry retail and trading platforms. If you need assistance applying due to being visually or hearing impaired, please email Careers Help. We are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. Nuveen is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace. Learn more about Equal Employment Opportunity below. Nuveen offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. Associated topics: associate director, chief financial officer, controller, finance director, general operations manager, manage, organizational culture, recruit, staff, vice president
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.