Under the direction of the Registered Nurse or Clinical Supervisor,
the Mental Health Technician is responsible for the performance of
selected patient care activities that do not require full counseling
certification or professional nurse skills, judgment, and knowledge
and is in accordance with the Mission and Values and policies of Mercy
Fitzgerald Hospital.
Demonstrates knowledge and compliance with the Hospital Safety and
Infection Control policies as required by OSHA and the Patient Safety
Consistently demonstrates knowledge of universal precautions,
isolation procedures, and other infection control measures.
Provides a safe environment for all patients, employees, and
Identifies safety problems encountered during the course of work
that if corrected may result in the prevention of accident/injury to
patients, employees and visitors and reports problems to appropriate
supervisor or the Patient Safety Hotline ************.
Applies necessary measures to improve patient safety and promote
risk reduction for patients by:
Demonstrating through one the following: policy implementation,
direct observation, video review / testing, skills lab / proficiency
testing, or written exam)
Medical / healthcare error reporting.
Aware of sentinel events definition and reporting procedure.
Interdisciplinary collaborative team approach to patient care
Correctly Identifies patient using proper patient identifiers
Department Specific Patient Safety
Attends mandatory in-service education programs as required.
Completes all mandatory competencies as required.
Seeks opportunities to prevent accidents/injuries to self and
Adheres to hospital PPD policy.
Displays/wears Hospital issued Photo Identification Badge at all
Provides physical care compassionately and supervises patients daily
Takes vital signs (temperature, pulse, respiration, and blood
pressure) in an accurate and precise manner and records results on the
graphic sheet in accordance with charting standards. Informs the
Registered Nurse immediately if vital signs deviate from normal
Obtains and records heights and weights on admission and as
otherwise indicated.
Observes nutritional and fluid intake on patients and reports
unusual occurrences to nurses as needed.
Is aware of any patient on special dietary requirements and supports
patients in this regard as needed.
Observes and records intake and output when indicated.
Performs glucose monitoring and records results as needed.
Responds to medical emergencies per unit protocol.
Obtains, records and accurately reports results of glucometer
reading as assigned by the registered nurse.
Transports specimens to laboratory and performs errands as requested
by charge nurse (Pharmacy, x-ray) as needed.
Escorts patients to off unit appointments as needed
Supports patients in maintaining personal hygiene in a dignified
Performs total daily hygiene in a compassionate and dignified manner
for patients unable to do so themselves including providing assistance
with dressing and provision of toilet training when indicated.
Participates in admission and discharge procedures as per unit
routine at all times.
Obtains venous lab specimens as ordered
Performs EKG s as ordered.
Monitors the tone of the unit through rounds at all times.
Encourages assigned patients to attend milieu activities daily.
Promotes and encourages socialization at meals daily.
Participates in therapeutic activities as assigned, (e.g. art/group
therapy, community meeting, and other groups).
Ensures balance of rest and activity according to nursing care plan
at all times.
Participates in secluding and restraining patients as per unit
routine and nursing policy in a compassionate and dignified manner.
Maintains a safe environment.
Reports malfunctioning equipment immediately.
Performs unit responsibilities as assigned at all times
Identifies objects, which may be dangerous to the patient population
and responds per unit procedure at all times.
Performs searches, both unit and body, as per unit procedure in a
dignified and safe manner.
Understands and implements suicidal and special precautions as per
unit procedure and nursing policy at all times.
Understands the purpose of incident reports and utilizes accordingly
as needed.
Demonstrates understanding of emergency procedures, fire drills,
evacuation procedures, and disaster plan according to Mercy Fitzgerald
Hospital standards.
Maintains therapeutic and dignified behavior with patients and
Demonstrates an understanding of the communication skills of
listening, seeking clarification, and sending clear messages at all
Always maintains a non-judgmental, non-threatening, and therapeutic
approach with patients.
Consistently works towards establishing a therapeutic relationship
with assigned patients.
Identifies effect of own actions on patients and environment at all
Is able to establish a helpful relationship with a variety of
patients at all times.
Sets daily goals in conjunction with the team treatment plan.
Implements appropriate actions for assigned patients to achieve
goals at all times.
Models appropriate dress conversation and problem solving to
patient. Always acts as a role model to patients regarding appropriate
male or female behavior.
Consistently demonstrates understanding of the difficulties patients
face in attending to activities of daily life.
Daily supports patients in performing the activities of daily living
in a helpful and non-punitive manner at all times.
Provides reality orientation for assigned patients at all times
Sets limits with assigned patients according to the team treatment
plan at all times.
Participates in discharge planning as needed.
Participates with the nurse in altering the discharge plan as
indicated by the patient progress made during the shift.
Exhibits effective written and verbal communication with various team
Attends and participates in report according to protocol daily.
Demonstrates an understanding of the purpose and use of the team
treatment plan and utilized interventions in same during
implementation of patient care as needed..
Participates in the multidisciplinary treatment plan/treatment team
meeting as needed.
Reports observation of patients behavior to the registered nurse as
Reports observation of the overall unit at all times.
Demonstrates an understanding of the commitment process and patients
legal rights.
Receives incoming calls from patients and general public,
maintaining patient confidentiality where indicated.
Provides referrals and recommendations as appropriate.
Interprets functions, policy and procedures to patients. Refer to
charge nurse if patients seek further clarification as needed
Obtains information from families when necessary.
Documents in accordance with unit policies and procedures and
charting standards at all times.
Crisis Management
Assists patients to establish goals.
Recognizes signs of potentially dangerous situations.
Uses de-escalation techniques.
Uses limit setting and redirection.
Maintains appropriate boundaries.
Is aware of Psychiatric Emergency Assistance Team Procedures.
Is aware of psychosocial stressors and precipitating factors.
Recognizes loss and grief issues.
Is able to evaluate support systems.
Assesses suicide risk factors.
Assesses homicide risk factors.
Assesses potential for violence.
Recognizes signs of drug and alcohol abuse.
Able to recognize and intervene with anxiety symptoms.
Recognizes acute intoxication.
Assesses coping skills
At least one of the following is required:
A bachelor's degree with major course work in sociology, social
work, psychology, gerontology, anthropology, political science,
history, criminal justice, theology, nursing, counseling, education or
a related field.
A high school diploma or equivalency and 12 semester credit hours in
sociology, social welfare, psychology, gerontology or other social
science and 2 years of experience in public or private human services
with 1 year of mental health direct care experience.
A high school diploma or equivalency and 3 years of mental health
direct care experience in public or private human services with
employment as a mental health staff person prior to January 1, 1992.
PA State Child Abuse Clearance and FBI Background Check required. PA
PATCH report required.
Ability to communicate with and sustain good interpersonal relations
with people of diverse backgrounds and educational levels.
Ability to act rationally, compassionately and professionally in
stressful situations.
Good communication skills-both oral and written.
Total body motor coordination and dexterity required to facilitate
the performance of assigned responsibilities.
One to two years of experience working in a Mental Health field.

We provide equal employment opportunities to all employees and
applicants for employment and prohibit discrimination and harassment
of any type without regard to race, color, religion, age, sex,
national origin, disability status, genetics, protected veteran
status, sexual orientation, gender identity or expression, or any
other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation and

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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