out patient and inpatient phlebotomy
Performs duties as assigned by the supervisor/manager/director.
Participates in training of new employees.Records statistics for
monthly review. Obtains laboratory information as requested.Monitors
supply inventory and reports inventory/shortfalls to supervisor.
Receives and unpacks supplies as needed. Prepares supplies for
distribution as needed. Files all documents as needed.
Strives to meet customer needs and maintains customer satisfaction
through good public relations skills.
Strives to please the customer at all times.Always greets the customer
with a smile, introduces themselves and addresses customer by
name.Conveys a sense of valuing time and importance of person.
Always addresses person, whether in person or on the telephone, in a
courteous, respectful and
professional manner.Attempts to understand customer questions and
concerns. If unsure of answer, seeks information from person in order
to assist customer. Understands and abides by the Customer Focused
Care Behavioral Code. Assures confidentiality of patient s privacy and
Collects laboratory blood specimens in accordance with laboratory
policies and procedures.
Verifies physician s orders before drawing or collecting specimens
from patient.Verifies patient identification by checking full name and
patient date of birth before drawing specimens.Ensures that the
physician s order contains all information necessary for
registration.Obtains patient s signature on all required documents or
consent forms. Prepares venipuncture/fingerstick site with appropriate
antiseptic. Collects sufficient specimen amounts and uses appropriate
specimen containers for each patient with 100% accuracy.
Labels specimens immediately after collection with patient s full
name, patient s identification number, date
and time of draw, and employee s initials with 100% accuracy.Notifies
the phlebotomy supervisor, nursing personnel and/or physician of
difficulty in requiring specimens or in the need of assistance with
combative or difficult patients. Keeps blood collection area and
phlebotomy trays clean and restocked for future use.
Organizes workload to provide timely, efficient service. Performs
scheduled tests on time. Reviews and coordinates blood draws to
minimize patient discomfort. Performs routine blood draws in 4-8
minutes, difficult sticks within 10-15 minutes.
Responsible for maintaining appearance, integrity and efficiency of
the Outpatient Laboratory.
Arrives on time and prepared to work. Displays respect for other
co-workers by properly managing time for lunch and break. Refrains
from using the telephone for personal use during work hours except in
rare circumstance. Maintains professional manner at all times,
including proper phone etiquette. Actively affects laboratory
efficiency by assisting other colleagues when time permits. Follows
MHL policy of using the assigned time clock for punching in and out of
work. Responds to changes in work schedule as necessary.
Ability to work at off site draw station when necessary. Consistently
uses time to the department s advantage.
Performs well in emergency situations.
Verifies and processes all specimens delivered to the laboratory.
Logs in all specimens delivered to the laboratory. Ensures the proper
labeling and specimen container for all specimens received. Refers to
reference materials or consults supervisor when specimen is in
Follows departmental protocol for sub-optimal and unacceptable
specimens. Processes lab specimens as defined by departmental
protocols. Provides instruction as needed on proper specimen
Accepts verbal orders form physicians as per Mercy Health Lab policy
which requires a read-back verification
followed by faxing the Confirmation of Verbal Request Form to the
Reviews all laboratory test orders for accuracy.
Orders tests as specified on the physician laboratory order slip with
100% accuracy. Refers to reference materials or consults supervisor
with test order is in question. Validates any test orders in question
with the ordering physician or physician designee. Cancels and credits
duplicate test orders with 100% accuracy.
Provides registration for outpatient and outreach laboratory services.
Accurately gathers financial and demographic information. Completes
registration with 100% accuracy.
Utilizes HDX and NaviNet systems when appropriate. Ensures that all
applicable forms are completed and signatures are obtained. Places
orders and charges with 100% accuracy with appropriate. Collects
referrals/insurance forms as needed. Contacts physician if patient
presents missing mandatory information or test needs clarification.
Checks registrations performed by other personnel for accuracy.
In-bounds/out-bounds specimens designated for alternate lab testing
Verifies that specimen batches agree with accompanying paperwork.
Reports problems to supervisor immediately.Prepares specimens for send
out to reference laboratories. Packages all specimens for transport in
accordance with laboratory defined guidelines. Performs preventive
maintenance on computer printer and fax machines and troubleshoots
equipment as needed.
Attends in-services and meetings to retain competence and keep current
with job knowledge on an annual basis.
Attends all mandatory in-services and training programs. Demonstrates
competency in all job skills periodically.
Complies with all departmental and organizational rules and
Reviews and abides by the Mercy Health System Policy Manual. Reviews
and abides by the Mercy Health Laboratory Administrative Manual.
We provide equal employment opportunities to all employees and
applicants for employment and prohibit discrimination and harassment
of any type without regard to race, color, religion, age, sex,
national origin, disability status, genetics, protected veteran
status, sexual orientation, gender identity or expression, or any
other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation and