At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, were one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Global Trade Documentary Services Operations Manager The Global Trade Documentary Services team is responsible for the operational servicing of the Banks Corporate Clients Trade Activities through servicing Import, Export and Standby Letters of Credit, Import and Export Documentary Collections, and Bankers Acceptances. In partnership with Corporate Relationship Managers, the department is responsible to improve efficiency, effectiveness, productivity and/or control to meet established Service Level Standards and Regulatory Compliance Requirements. Global Trade Operations General Description: Responsible for leading and effective management of a team of employees that may range from lower level non-exempt through exempt level professionals including daily BAU activities as well as leading strategic initiatives including continual process improvement. Ensures quality service through the execution of Service Level Agreements, validates that strong and effective controls, procedures and processes are in place to minimize risk and meet regulatory requirements. Accountable for meeting financials. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations.
Qualifications Basic Qualifications - Bachelor's degree, or equivalent work experience - Eight to ten years of operations experience in the financial services industry - Four or more years of supervisory/management experience Preferred Skills/Experience
In-depth understanding and practical application of applicable laws and regulations governing International Products including UCP 600, ISBP, ISP98, URC522, URR725, FATCA regulations and boycott, compliance and regulatory requirements.
Excellent organizational, managerial and project management skills - lead and drive employee development and engagement
Well-developed customer relations skills
Strong analytical, written, verbal, and interpersonal communication skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Thorough knowledge of banking operations and human resources
Exceptional customer orientation and ability to balance the needs of clients and team members
Process improvement or re-design certifications/experience
Trade Industry participation
Knowledge of international trade products, services and procedures including solid background in handling complex transactions with ability to identify customer solutions.
Strong knowledge of Trade Industry Regulatory, Risk and Compliance
Superior knowledge of operational functions, systems, policies, procedures, risk and compliance for Global Trade Documentary Services
CDCS Certification preferred but not required
Associated topics: call center manager, customer service manager, director, expertise, gerente de servicio, lead, management experience, manager, operations manager, product support
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.