02: Building 02 Windsor Locks One Hamilton Road, Windsor Locks, CT, 06096 USA
Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Created in 2018 by bringing together Rockwell Collins and UTC Aerospace Systems, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers toughest challenges and to meet the demands of a rapidly evolving global market.
This position is for a leading expert professional with knowledge and technical expertise in Customer Service. Oversees the development and implementation of processes and strategies to ensure customer expectations are met, with responsibility for all products, services, or customer accounts. Responsible for enhancing customer service by establishing new processes for addressing and resolving customer problems and taking recommendations for improvements to performance and services.
Oversees the development and implementation of processes and strategies to ensure customer expectations are met, with responsibility for all products, services, or customer accounts.
Recommends and establishes ideas on systems, standards, and mechanisms that guide customer service activities; recommends measures that can be used to assess customer service efficiency, consistency, reliability, and quality to consistently improve and ensure quality services are delivered to customers.
Oversees escalation of unresolved calls and issues. Provides guidance and recommends plans for resolution of complaints, issues, and other complex inquiries.
Oversees information gathering, analysis, and investigation and develops and implements documentation for customer account management.
Reviews and recommends processes for addressing and resolving customer problems and determines how to improve performance and services.
Conducts briefings with client groups to review the findings from customer correspondence and outline product issues identified by the customer service team.
Performs duties related to overall customer service.
Provides support to sales team with regard to customer concerns.
Coordinates with sales reps to identify inside sales opportunities.
Serves as customer interface on product status and delivery.
May manage or work in call center for customer support.
Maintains knowledge of UTC organization and products to provide the appropriate information and support to customers.
Consistently documents customer service needs to identify patterns and maintain quality.
Bachelor s Degree and 15+ years Aftermarket Aerospace experience
Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U. S. positions require a background check, which may include a drug screen.
Background check and drug screen required (every external new hire in the U. S.)
Drug Screens for re-hires only performed for previous employees who have been gone from the company for more than 1 year
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
Associated topics: answer, call, client, client service, customer order, customer service representative, help desk, phone call, service call, service representative
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.