IT Production Control Engineer- Basking Ridge, NJ - UnitedHealth Group


: $117,080.00 - $167,630.00 /year *

Employment Type

: Full-Time


: Information Technology

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Position Description

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work. (sm)

As a lead engineer you'll be working in support of the development of company products, tools, platforms, and services; operating within established methodologies, procedures, and guidelines; applying knowledge of principles and techniques to solve technical problems; and mentoring and guiding other software engineers within the team.

A successful candidate needs to be highly technical, with strong operations experience, and have hands on experience in defining high-availability, elimination of technical-debt.

Primary Responsibilities:

  • Troubleshoot production support issues post-deployment and come up with solutions as required

  • Perform all phases of software engineering including requirements analysis, application design, code development and testing

  • Participate in an Agile / Scrum methodology to deliver high-quality software releases every 2 weeks through Sprints

  • Collaborate and influence proactive system monitoring practices and strategies to help identify issues before any customer impact

  • Create a mindset and culture within the team that embraces identifying, owning, and solving issues, driving quality, improving performance, and improving the customer experience

  • Contribute to strategies to build knowledge bases, define metrics, service level agreements (SLAs), and processes to drive efficiencies in issue identification and resolution

  • Collaborate with existing architecture, delivery, infrastructure and operations teams to address and implement solutions to identified issues

  • Maintain records of application changes and document them as compliance owner for Contact center

  • Work with vendors and products to help realize solutions for complex application requirements.

  • Ability to report the trend analysis and all required metrics to the leadership on a weekly, monthly and yearly basis

  • Exposure in handling severity issues and driving them to resolution in coordination with multiple technology teams

  • Ability to play the role of DevOps engineer and understand the need and implement the new platform upgrades as and when necessary

  • Coordinating with vendors (such as Genesys, Avaya, Cisco, NICE etc.) to identify resolutions for any product related gaps

  • Comfortable in an environment of rapid change and ambiguity with the ability to make decisions while understanding the risk

  • Required Qualifications:

  • Bachelor's Degree in Computer Science, Information Technology or equivalent disciplines with at least 5 years of experience

  • Strong understanding of Contact Center technologies with specialization in Genesys Suite of technologies including Framework, IVR(Interactive Voice Response), WFM (work force management), CTI, multi-media, Agent Desktop and intelligent workload distribution

  • 2 years of experience with (CI/CD) continuous integration / continuous delivery tools like Jenkins Pipeline, GitHub etc)

  • Prior experience in leading software development/engineering teams

  • Experience with VoIP communications, SIP communication protocols, and networking protocols.

  • Have strong knowledge in SDLC, project management, execution and delivery understanding with attention to detail around SLA metrics, accountability and operational excellence.

  • Prior experience supporting PCI, SOX, HIPPA, CPNI applications to ensure compliance as per industry standards

  • Preferred Qualifications:

  • Have strong knowledge in SDLC, project management, execution and delivery understanding with attention to detail around SLA metrics, accountability and operational excellence.

  • Ability to exercise judgment to determine appropriate solutions to technical issues.

  • Ability to design patterns, to monitor application performance utilizing Splunk, Grafana or similar tools

  • Self-sufficiency and a drive to expand knowledge base beyond the required curriculum.

  • Experience using Cyara for call flow automation testing.

  • Previous experience with onsite and remote/offshore team member

  • Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM

    Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

    UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

    Associated topics: equipment, ip, maintenance, network, satcom, satellite, system engineer, system specialist, system technician, technician * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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