Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life s best work.SM
In an environment where the patient is at the center of everything we do, the Senior Billing Representative will assist the department supervisor by performing combinations of the following activities: Coordinate and maintain work flow, auditing and quality control of work competed in the department, able to handle escalated issues with both internal and external customers, and train team members within the department. May be asked to give employee performance input.
Work with IT to obtain new users ID s and functions, identify issues and open tickets as needed
Maintain department training documentation
Effectively communicates with superiors, peers, billing reps, and others, as appropriate, on regular basis, assuring proper flow of information
Assist in documenting standard operating procedures for the department
Assist in resolving problems relating to all areas of Revenue Cycle Management
Assure appropriate employee production by working with superiors
Provide contingency plans for employee vacations and absences
Respond to escalated calls and assures that appropriate action is taken for resolution
Provide input and guidance to staff members in order to ensure continuous improvement in processes which will improve customer service
Maintain all Compliance and HIPAA regulations at all times
Perform miscellaneous duties as assigned
Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life s best work.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: customer service, billing, medical, healthcare, phone support