UCCX Engineer (Daphne)

Employment Type

: Full-Time

Industry

: Miscellaneous



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Position Description

This is a highly applied and developmental technical level for supporting a large State wide VoIP system. The employee will work with a team of professionals to assist in maintaining a very large and complex network but the focus of the available position is VoIP. Resource will assist project team with implementation of a new Cisco Unified Collaboration Suite. Once the project has reached completion, the employee will take lead role in supporting Cisco new VoIP solutions as requested by Agencies. While normal business hours are Monday through Friday 8am to 5pm, the position will occasionally require working after business hours and on weekends to complete project tasks and/or incident resolution during on call rotation. -Provide support, troubleshoot, and resolve issues with Cisco Unified Collaboration Suite -Provide support, troubleshoot, and resolve issues with Cisco IP Phones. -Provide after-hours support when necessary to complete project tasks or incident resolution during on call rotation. -Provide responsible, timely, detailed status of assigned activities -Define/adhere to IT standards, policies & procedures -Ability to interact with all level of company personnel -Effectively communicate with all individuals -Hands-on experience working with Call Manager. -Exemplary troubleshooting skills


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