Program Manager, I&T

Employment Type

: Full-Time


: Information Technology

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Program Manager, I&T



West Pharmaceutical Services, Inc. is a leading manufacturer of packaging components and delivery systems for injectable drugs and healthcare products. Working by the side of its customers from concept to patient, West creates products that promote the efficiency, reliability and safety of the world's pharmaceutical drug supply. West is headquartered in Exton, Pennsylvania, and supports its customers from locations in North and South America, Europe, Asia and Australia. West's 2017 sales of $1.6 billion reflect the daily use of approximately 112 million of its components and devices, which are designed to improve the delivery of healthcare to patients around the world.


The Innovation and Technology Program Management Office (PMO) Program Manager has responsibility for supporting the delivery and execution West s Innovation and Technology Programs. Areas of responsibility of this role will include working with global functions to ensure the execution of innovation and technology large scale and impacting programs remain on track financially, scope is managed, and quality is delivered. This role will be responsible for identifying and managing cross-project dependencies, critical items, risks, and issues. They will communicate at all levels of the organization and be responsible for recognizing and engaging key stakeholders quickly and early in the process.

  • Requires specialized depth and breadth of expertise in industry and Program Management.
  • Solves complex problems with broad business impact.
  • Works independently, with guidance only in complex situations.
  • Complements team deficiencies and drives financial accountability.
  • Drives transparency of program workloads, financial, commitments, and expectations.
  • Maintain the program related data within the West Project Management System.
  • Monitor resource needs and issues, work closely with resource managers to develop action plans to ensure program commitments remain on track.
  • Manage cross-project and program dependencies, escalating to the Innovation & Technology PMO/EPMO as needed.
  • Build and maintain strong relationships with customers, business partners, resource managers, , and other senior level executives.
  • Champion of the Innovation & Technology PMO/EPMO process and methodologies.
  • Support functions with the preparation of business cases, plans, budgets and artifacts necessary to comply with the Portfolio Management Process, along with supporting the overall program objectives.
  • Communicate Innovation & Technology PMO/EPMO key messages, goals, and objectives to functional team members in their local geographies or business units.
  • Responsible for adherence to the Project and Portfolio Management process globally and actively work with the project sponsors and their stakeholders to successfully ensure a consistent delivery for all projects globally.
  • Lead/support the development of business cases on assigned programs and track ROI for business initiatives including cost, bene ts, and risk.
  • Ensure Innovation & Technology PMO programs are planned properly, including financials, resourcing, scheduling, and the business case, in support of quality deliverables.
  • Define, drive and manage change management and communications activities that support assigned programs.
  • Analyze, Forecast and Report the program budget.
  • Performs other duties as assigned based on business needs.
  • Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
  • Exhibits regular, reliable, punctual and predictable attendance
  • Education: Bachelor s Degree, Masters Preferred
  • Experience: 8-10 years of experience
  • Track record of successfully managing global large scale impacting programs.
  • Knowledge of GxP requirements and demonstrated experience managing projects or programs in the medical device and pharma manufacturing industries.
  • Demonstrate the ability to manage multiple globally dispersed individuals and disciplines. Must possess the ability to influence others without direct authority.
  • Program Management experience with matrix project teams.
  • Experience and capability at delivering written and verbal reports to senior and executive management (CEO, CFO, CIO, other functional SVPs and their direct reports.
  • Working experience with Microsoft Project and Microsoft Project Server to manage projects or programs
  • Up to 25% domestic and international travel
West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please send an email to Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

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