Office Technology Manager
**Date Posted:** February 20, 2019
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The IT \"Workplace Technology\" group is separated into two functional teams responsible for - Colleague \"User Technology\" and Real Estate \"Office Technology\". The Manager for Office Technology will therefore lead this team with full accountability for technological developments and associated standards throughout WTW Real Estate & Workplace Solutions (RE&WS).
Aligned with Service Engineering, this team will be responsible for the design, development and delivery of solutions, working in partnership with RE&WS to deliver integrated and optimized Office Technologies to enhance the operational environment and resulting colleague productivity.
Maintaining a strategic focus on enhancing RE&WS services to promote business growth and development, the Office Technology team will ensure that key functional environments, services and capabilities are fit for purpose, deliver a superior user experience and provide an optimum working environment.
? Define the ongoing development and improvement of RE&WS technology solutions.
? Serve as the primary solutions and technology interface between RE&WS and IT teams.
? Proactively evolve and enhance the solutions portfolio delivering continual service improvement.
? Maintain a focus on technology solutions to enhance colleague and business productivity.
? Assist with the strategic development or RE&WS through innovation and ideation.
? Ensure ongoing technology alignment with IT strategy and compliance with technology standards.
? Build Corporate and Business Stakeholder relationships and encourage continual feedback.
? Ensure solution developments are aligned with business strategy and development expectations.
? Provide consultancy and solution architecture expertise where appropriate.
? Oversee the development of strategies, designs and optimized solutions to align with business need.
? Ensure solutions meet functional, performance, budgetary, security and operational expectations.
? Ensure branch office technology services remain in accordance with the global standards.
? Facilitate and oversee office technology refresh in accordance with global Real Estate schedules.
? Assist with Business Continuity Planning for Real Estate and workplace technology recovery.
? Provide Engineering assistance for critical technology escalations in collaboration with Operations teams.
? Ensure technology developments are documented and communicated throughout IT and RE&WS teams.
? Engage service providers, developing partnerships, SLA's and pro-active communication channels.
? Manage the Office Technology team resources, achieving both individual and team aspirations.
? Apply technology awareness and associated management skills to develop team resources.
? Provide education, guidance and mentoring throughout the Office Technology team as needed.
? Ensure talent, creativity, and opportunities for innovation are recognized and developed appropriately.
? Propagate a culture of excellence, openness, communication, and support.
? Ability to translate business requirements into sustainable and effective solutions and services.
? Display an aptitude to develop new and innovative ways to enhance IT service offerings.
? Possess comprehensive technology awareness and solution engineering expertise.
? Display communication and inter-personal skills to represent IT within RE&WS and Business forums.
? Ability to articulate and present solutions and ideas in non-technical language.
? Demonstrate leadership qualities to guide and mentor colleagues where appropriate.
? Ability to effectively engage with technology teams to influence attitudes and behaviors.
? Demonstrate vendor relationship management skills to ensure technology services remain fit for purpose.
? Experience in the design and development of workplace technology and agile working solutions.
? Comprehensive understanding of Enterprise IT environment, interfaces and system dependencies.
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com .
**Willis Towers Watson is an equal opportunity employer**
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
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**Unsolicited Contact** : Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.
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+ Date Posted:February 20, 2019