**Overview** Works under moderate supervision to answer general questions regarding company products and services. This role requires detailed knowledge of the company's products and services. **Responsibilities** - Answers initial customer calls and answers general questions - May require deviation from standard screens, scripts and procedures - Directs callers to appropriate resources and personnel - Determines appropriate solutions and responses - Gathers information from internal resources to answer customers questions - Documents customer concerns and escalates concerns to appropriate channels in a timely manner - Demonstrates strong customer service. communication and problem solving skills **Qualifications** Education: High school or equivalent Work Experience: 1+ years of experience Key Skills and Competencies: - Beginner level skills in Microsoft business applications including Word, Excel and Outlook - Customer service values / orientation - Solid professional work behaviors (attendance, teamwork, time management) - Communication skills (listening, providing clear and concise information, using proper language and grammar) Refer a Friend Share with your network **Need help finding the right job?** We can recommend jobs specifically for you! Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at. The EEO is the Law poster is available. The EEO is the Law poster supplement is available. **Job ID** _61251_ **Function** _Customer Service_
Associated topics: answer, call, client service, customer, customer order, guest, representative, service representative, support specialist, telephone

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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