VMIPS Veterinarian

Compensation

: $106,420.00 - $160,340.00 /year *

Employment Type

: Full-Time

Industry

: Veterinary Services



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DESCRIPTION OF OPPORTUNITY

The Zoetis Veterinary Medical Information and Product Support (VMIPS) Team is a contact center environment responsible for providing outstanding customer service and maintaining the regulatory integrity of our product portfolio. The VMIPS team is a group of cross-species veterinary professionals and VMIPS operations personnel that deliver superior technical support in response to customer inquiries and complaints. We focus on supporting customers including, veterinary professionals, producers/farmers, and pet owners by provision of top-notch technical support, and customer service. VMIPS is responsible for managing product complaints and works with Zoetis pharmacovigilance team to assure post-approval global regulatory reporting compliance.

POSITION PURPOSE

The Veterinarian s role is to 1) provide customer-centric, value-added support to US Operations through the conveyance of scientific and medical information on Zoetis products and supporting programs to all call center contacts, 2) to assure that tracking and reporting of alleged adverse events involving Zoetis products complies with current pharmacovigilance requirements and standards, and 3) to support other VMIPS colleagues, our field sales and technical service colleagues, Inside Sales colleagues, and Learning and Development for Zoetis employees.

PRIMARY RESPONSIBILITIES

* Provide superior technical support in response to internal and external customer inquiries and complaints regarding livestock and equine products and services

* Collaborate with attending veterinarians/animal health professionals to investigate product complaints and concerns through appropriate case management including supporting diagnostics and proper resolution of cases.

* Emphasize service and promote a customer-centric focus in every encounter

* Meet key performance indicator (KPI) metrics to ensure compliance in case management and other regulatory-driven processes

* Complete assigned share of telephone duty in a timely manner

* Assure the documentation of alleged adverse events involving Zoetis products and comply with current pharmacovigilance requirements and standards

* Respond effectively to routine and complex inquiries and complaints in a manner that is consistent with VMIPS and Veterinary Medical Regulatory Affairs (VMRA) standard operating procedures (SOPs)

* Assure that the appropriate processes and procedures are followed that maintain consistency and accuracy in data entry, medical investigation, responses to inquiries and complaints, follow-up, and the use of the pharmacovigilance (PV) database

* Participate in the management of marketing programs as appropriate

* Manage cases with legal or public relations sensitivity to minimize risk to Zoetis

* Participate on VMIPS project teams, assuming various assigned roles and responsibilities, which may include leadership in management of projects

* Seek opportunities to collaborate, and execute new projects; may serve as project lead

* Seek and solicit opportunities for collaboration and sustained partnership with other Zoetis business units to add value to the Organization

* Act as a seasoned resource to assist others, including new employees, with case management and serve as a mentor

* Assume an active role supporting Inside Sales organization as virtual area technical services veterinarians as requested

* Support Learning and Development training of new Zoetis employees as requested

* Seek opportunities to collaborate and assists in execution of new projects

* Perform other duties as requested by Manager

QUALIFICATIONS (I.E., PREFERRED EDUCATION, EXPERIENCE, ATTRIBUTES)

MINIMUM QUALIFICATIONS

* DVM, VMD from an accredited veterinary college

* Minimum of 5 years of clinical practice experience in beef, dairy or mixed animal practice

* Active veterinary licensure in at least one state

* Excellent communication skills

* Ability and willingness to travel and work some evenings as required by the position

* Competent in the use of computer programs such as Microsoft Office and ability to learn Zoetis systems

* Competent keyboard/typing skills

PREFERRED QUALIFICATIONS

* Animal health and/or pharmaceutical industry experience

* Multilingual

* Supervisory and/or people management experience

* Advanced degrees (MS, PhD), residency training and/or board eligible/certification a plus

* Swine production medicine or equine practice experience

CANDIDATE MUST POSSESS DEMONSTRATED SUCCESS IN THE FOLLOWING CAPABILITIES:

TECHNICAL KNOWLEDGE AND CUSTOMER VALUE DELIVERY

* Consistently builds and demonstrates relevant technical knowledge, verbal fluency, and veterinary practice expertise

* Builds effective and sustained relationships through every encounter to maximize customer satisfaction

INTEGRITY AND TEAMWORK

* Acting in accordance with the One Zoetis core philosophy, fosters and promotes interdepartmental alliances with colleagues across the organization

* Conducts all business in a professional manner which consistently adheres to company expectations regarding: integrity/compliance; work-ethic; accountability; conduct/attire; effective communication; and overall teamwork

EXPERIENCE AND SKILLS

* Success in previous roles, including creatively finding opportunities or solving problems

* Exemplifies what it means to be a change agent, continuous learner, and pushing self/others beyond dominant logic

* Ability to work in a cross-functional team environment, aligns with and influences internal and external stakeholders, and builds/manages relationships at all levels of an organization

* Ability to manage assigned expense budgets

* Adept at working in highly fluid, complex, and ever-changing environment

* Uses analytics and insights to enhance decision-making and tactical execution

* Follows-through and pays attention to detail

* Excellent verbal and written communication skills

* Experience in public speaking and presentation delivery

* Ability to exercise good judgment and make thoughtful/fair decisions based on relevant information

LEADERSHIP COMPETENCIES - Develops Others, Demonstrates Self-Awareness, Leading Change, Business Acumen

Full time

Regular

Colleague

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at ...@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of @zoetis.com . In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email
Associated topics: board certified, doctor, dvm, internal medicine, internist, locum, neuter, oncologist, surgical, veterinarian * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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